Restaurant General Manager 1
About the company
Mitra QSR is one of the largest KFC franchise organizations in the U.S., operating 180 stores across 15 states. As part of Yum Brands—the world’s largest restaurant company, which includes KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill—we open a new restaurant approximately every two hours globally. Our passion for service, honesty, and growth has driven our expansion from a single store in Texas to the third-largest KFC franchisee in the country.
Our operating leadership team brings over 25 years of experience in KFC/Taco Bell and more than 10 years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years. We believe skills can be taught, but passion comes naturally, and we provide the best resources and training for your success and career growth.
Why join us?
- Family-oriented company culture
- Great working hours (no breakfast, typical restaurant close by 11pm)
- Employee recognition programs
- Community involvement opportunities
- Competitive compensation and benefits
- Bonus eligibility
- Paid time off
- 401k with company match
- Healthcare and wellness programs
- Employee discounts
- KFC Scholarships up to $20,000 for college or trade school
- Tuition-free degree fully funded by the KFC Foundation
- Career advancement opportunities
About the role
As a Restaurant General Manager at Mitra QSR, you will oversee three key areas of our business:
- Our Employees: Oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service.
- Our Customers: Ensure your team delivers great food with a smile, served quickly in a clean restaurant. Speed and quality are priorities in our Quick Service Restaurant (QSR) environment.
- Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment.
Responsibilities
- Create a positive environment: Foster a collaborative workplace where everyone feels valued.
- Mentor and inspire: Lead and inspire your team to deliver the best service.
- Deliver great service: Ensure guests have exceptional experiences with friendly service, cleanliness, and quality food.
- Maintain standards: Keep the restaurant clean and well-maintained, including equipment and overall operations.
- Manage finances: Understand and manage the restaurant’s Profit and Loss (P&L) statement.
- Ensure compliance: Follow all laws, regulations, and Brands/Mitra standards and policies.
Skills and qualifications
- Servant Leader: Success depends on the team’s success.
- Mentor and Coach: Effectively mentors and coaches team members.
- Learner Mindset: Enjoys learning and improving processes.
- Customer Service Focused: Prioritizes delivering excellent customer service and great products.
- Organized: Strong time management skills.
- Financial Acumen: Basic understanding of finances.
- Ownership Mindset: Takes responsibility for business outcomes.
Requirements
- Effective communication skills
- Must be at least 18 years old with valid U.S. ID
- Willing to undergo a criminal background check and able to work with minors
- Flexible with work hours, including weekends and holidays, to meet business needs
- Ability to stand for lengthy periods and lift up to twenty-five pounds
- Reliable transportation to and from work
- Willing to have fun and be part of the Mitra culture