Restaurant General Manager 1
About the Company
Mitra QSR is one of the largest KFC franchise organizations in the U.S., operating 180 stores across 15 states. As part of Yum Brands—the world’s largest restaurant company, which includes KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill—we open a new restaurant approximately every two hours globally. Our passion for service, honesty, and growth drives us, and we believe skills can be taught, but passion comes naturally. Our leadership team brings over 25 years of experience in KFC/Taco Bell, with an average tenure of 8+ years at Mitra QSR.
Why Join Us?
- Family-oriented company culture
- Great working hours (no breakfast, typical restaurant close by 11pm)
- Employee recognition programs
- Community involvement opportunities
- Competitive compensation and benefits
- Bonus eligibility
- Paid time off
- 401k with company match
- Healthcare and wellness programs
- Employee discounts
- KFC Scholarships up to $20,000 for college or trade school
- Tuition-free degree fully funded by the KFC Foundation
- Career advancement opportunities
About the Role
As a Restaurant General Manager at Mitra QSR, you will oversee three key areas of our business:
- Our Employees: Oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service.
- Our Customers: Ensure your team delivers great food with a smile, served quickly in a clean restaurant. Speed and quality are priorities in our Quick Service Restaurant (QSR) environment.
- Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment.
Responsibilities
- Create a positive and collaborative workplace where everyone feels valued.
- Mentor and inspire your team to ensure customers receive the best service.
- Deliver great guest experiences through friendly service, cleanliness, and quality food.
- Maintain restaurant standards, including cleanliness, equipment, and overall operations.
- Manage the restaurant’s Profit and Loss (P&L) statement.
- Ensure compliance with all laws, regulations, and Brands/Mitra standards and policies.
Skills and Qualifications
- Servant Leader: Success depends on the team’s success.
- Mentor and Coach: Effectively mentors and coaches team members.
- Learner Mindset: Enjoys learning and improving processes.
- Customer Service Focused: Prioritizes delivering excellent customer service and great products.
- Organized: Strong time management skills.
- Financial Acumen: Basic understanding of finances.
- Ownership Mindset: Takes responsibility for business outcomes.
Requirements
- Effective communication skills.
- Must be at least 18 years old with a valid U.S. ID.
- Willing to undergo a criminal background check and able to work with minors.
- Flexible with work hours, including weekends and holidays, to meet business needs.
- Ability to stand for lengthy periods and lift up to twenty-five pounds.
- Reliable transportation to and from work.
- Willing to embrace and contribute to the Mitra culture.
Benefits
- Competitive compensation and benefits
- Bonus eligibility
- Paid time off
- 401k with company match
- Healthcare and wellness programs
- Employee discounts
- KFC Scholarships up to $20,000 for college or trade school
- Tuition-free degree fully funded by the KFC Foundation
Schedule
No breakfast shifts; typical restaurant closing time is 11pm. Flexible work hours, including weekends and holidays, to meet business needs.