Restaurant General Manager 1
About Us
Yum Brands, a leader in the restaurant industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. Mitra QSR is one of the largest KFC franchise organizations in the U.S., operating 180 stores across 15 states. Our passion for service, honesty, and growth has driven our expansion from one store in Texas to becoming the third-largest KFC franchisee in the country.
Our operating leadership team brings over 25 years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years. We believe skills can be taught, but passion comes naturally, and we are committed to providing the best resources and training for your success and career growth.
Why Join Us?
- Family-oriented company culture
- Great working hours (no breakfast, typical restaurant close by 11pm)
- Employee recognition programs
- Community involvement opportunities
- Competitive compensation and benefits
- Bonus eligibility
- Paid time off
- 401k with company match
- Healthcare and wellness programs
- Employee discounts
- KFC Scholarships up to $20,000 for college or trade school
- Tuition-free degree fully funded by the KFC Foundation
- Career advancement opportunities
About the Role
As a Restaurant General Manager at Mitra QSR, you will oversee three key areas of our business:
- Our Employees: Oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service.
- Our Customers: Ensure your team delivers great food with a smile, served quickly in a clean restaurant. Speed and quality are our priorities.
- Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment.
Responsibilities
- Create a positive and collaborative workplace where everyone feels valued.
- Mentor and inspire your team to ensure customers receive the best service.
- Deliver great guest experiences through friendly service, cleanliness, and quality food.
- Maintain restaurant cleanliness and equipment to high standards.
- Manage the restaurant's Profit and Loss (P&L) statement.
- Ensure compliance with all laws, regulations, and Brands/Mitra standards and policies.
Skills and Qualifications
- Servant Leader: Success depends on the team's success.
- Mentor and Coach: Effectively mentors and coaches team members.
- Learner Mindset: Enjoys learning and improving processes.
- Customer Service Focused: Prioritizes delivering excellent customer service and great products.
- Organized: Great time management skills.
- Financial Acumen: Basic understanding of finances.
- Ownership Mindset: Takes responsibility for business outcomes.
Requirements
- Effective communication skills.
- Must be at least 18 years old with valid U.S. ID.
- Willing to undergo a criminal background check and able to work with minors.
- Flexible with work hours, including weekends and holidays, to meet business needs.
- Ability to stand for lengthy periods and lift up to twenty-five pounds.
- Reliable transportation to and from work.
- Willing to have fun and be part of the Mitra culture.