Restaurant General Manager 1

Mitra QSR is one of the largest KFC franchise organizations in the country, with a genuine passion for service, honesty, and growth that has grown from one store in Texas to 180 stores in 15 states, making it the third‑largest KFC franchisee in the U.S. The company believes skills can be taught but passion comes naturally, providing resources and training for success. Its leadership team brings 25+ years of KFC/Taco Bell experience and 10+ years at Mitra QSR, supported by 30+ Area Leaders averaging over 8 years tenure. Mitra QSR offers a family‑oriented culture, great working hours (no breakfast and typical close by 11 pm), employee recognition programs, community involvement opportunities, competitive compensation and benefits, bonus eligibility, paid time off, 401(k) with company match, healthcare and wellness programs, employee discounts, education opportunities including KFC scholarships up to $20,000 for college or trade school, tuition‑free degrees funded by the KFC Foundation, and clear paths for career advancement.

About the role

As a Restaurant General Manager at Mitra QSR, you will oversee three key areas: employees, customers, and the restaurant itself. You will manage day‑to‑day operations, nurture and retain your team, build a culture of excellent customer service, ensure guests receive great food with a smile in a clean environment, and maintain high standards for cleanliness, equipment, and overall operations to provide a safe and efficient workplace.

Responsibilities

• Create a positive and collaborative workplace where everyone feels valued
• Mentor and inspire your team to ensure customers get the best service
• Deliver great service: ensure guests have great experiences with friendly service, cleanliness, and quality food
• Maintain standards: keep the restaurant clean and well‑maintained, including equipment and overall operations
• Manage finances: understand and manage the restaurant's Profit and Loss (P&L) statement
• Ensure compliance: follow all laws and regulations and adhere to Brands/Mitra standards and policies

Requirements

• Effective communication skills
• Must be at least 18 years old with valid U.S. ID
• Willing to undergo a criminal background check and be able to work with minors
• Flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty‑five pounds
• Reliable transportation to and from work
• Willing to have fun and be part of the Mitra culture

Skills and Qualifications

• Servant leader: success depends on the team's success
• Mentor and coach: effectively mentors and coaches team members
• Learner mindset: enjoys learning and improving processes
• Customer service focused: prioritizes delivering excellent customer service and great products
• Organized: great time management skills
• Financial acumen: basic understanding of finances
• Ownership mindset: takes responsibility for business outcomes

Benefits

• Competitive compensation and benefits
• Bonus eligibility
• Paid time off
• 401(k) with company match