Restaurant Call Center Supervisor

Responsibilities

• Manage a team of call center representatives to ensure excellent customer service
• Monitor call center metrics and provide feedback to team members to improve performance
• Develop and implement call center policies and procedures
• Train new call center representatives and provide ongoing training to existing team members
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other departments to ensure customer satisfaction
• Ensure compliance with all company policies and procedures

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in a call center supervisory role or equivalent
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and call center software
• Flexible schedule, including evenings and weekends