Restaurant Assistant Manager

About the role

Lead a team while managing a million-dollar business. Our Assistant Managers are provided with development classes and have access to many levels of management and the leadership team for mentorship. Practice your team-building skills, problem-solving/decision-making, and strengthen your guest service skills.

Responsibilities

• Ensures the restaurant operates to comply with brand and company standards during assigned shifts, including opening or closing procedures.
• Ensures food safety and sanitation processes are followed to comply with state, county, and company procedures.
• Assesses food products for quality, proper preparation/holding, and portioning to control costs.
• Trains and develops team members, following individual development plans set by the General Manager.
• Monitors guest service to meet expectations, resolves guest complaints, and coaches the team to prevent repeat dissatisfaction.
• Reports significant complaints and crew service behavior concerns to the General Manager.
• Responsible for cash controls and cash security during assigned shifts.
• Contributes to controlling and managing costs on the P&L.
• Actively recruits and interviews candidates to present to the General Manager; assists with onboarding if hired.
• Coaches, counsels, and disciplines team members; communicates employee concerns with the General Manager.
• Performs administrative duties under the direction of the General Manager, such as placing/receiving grocery orders, conducting inventories, and creating/posting schedules.
• Ensures company safety programs are followed to protect guests and team members.

Physical Requirements

• Must be able to stand/walk for long periods of time.
• Exposure to heat, cold, steam, and smoke.
• Must have high-level flexibility and mobility.
• Works well under stress/pressure during busy shifts.
• Able to lift 40 lbs.
• Must be able to bend, stoop, kneel, walk, scoop, and wipe.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Must be able to speak, read, and write in English; a second language is a plus.
• ServSafe Certification is required.
• Must have basic computer, math, and communication skills.
• Minimum of one year of restaurant supervision experience is required.
• Prior experience as a shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is helpful.

Pay

$18.00 - $20.00 per hour

Schedule

Full-time or part-time.