Restaurant Assistant General Manager

Responsibilities

• Manages the day-to-day operation of QSR Operations for the Flamingo, Linq and Harrahs POD in accordance with established policies and procedures.
• Establishes and administers training programs within QSR Operations, including new employee orientation.
• Directs the development and administration of controls for all phases of QSR Operations in an economical and profitable manner while maintaining established standards.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Monitors appearance of all food and beverage items and communicates deviations from standard to Chef on Duty or addresses issues.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant General Manager or Director of Food & Beverage.
• Maintains oversight of Fountain Workers, Bussers, IRD, Mini Bar, Leads, and all associated QSR Operations staff to ensure that established policies and procedures are being followed.
• Oversees all follow-up work to ensure non-recurrence of cashier errors; works closely with Business Office and Internal Audit to ensure compliance with established procedures.
• Counsels, guides, and instructs assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance reviews of assigned personnel.
• Recommends changes including hiring, promotion, demotion and release of personnel; recommends wage and salary adjustments for personnel within established guidelines.
• Interviews potential employees who have been recommended by Personnel.

Qualifications

• Effective communication in English, both verbal and written form in a professional manner.
• Previous work in a high caliber Lounge.
• Work in a high-volume establishment with the highest of standards and food and beverage knowledge.
• Able to compile, compute, and analyze pertinent data needed for reports.
• Able to work various shifts.
• Knowledge of computer programs including Word, Excel, Windows, LMS.

About Us

The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career. Come join our team at the fun place to play- Harrah’s!