Restaurant Assistant General Manager (AGM)

About the role

Contributes to A&W success by leading the restaurant team to provide engaging service of quality food and beverage to guests in a clean and comfortable environment. The AGM assists the RGM in Team Member development and the financial success of the restaurant. Restaurant Assistant General Manager (AGM) is generally offered as a full time restaurant job.

Responsibilities

• Assists in human resource functions for restaurant staff including selection, training, enforcement of policies and procedures, performance management, development, and team building
• Maintains a safe, healthy, and secure facility by enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Performs daily workstation assignments along with supervisory duties
• Actively engages with guests to solicit feedback and build relationships in the community
• Takes direction from RGM in order to identify and address trends and issues in restaurant performance
• Assists RGM in motivating Team Members to meet organizational and operational objectives
• Recognizes Team Members for group and individual accomplishments
• Controls purchases and inventory by ordering to calculated pars, monitoring Team Member activities, and evaluating usage reports
• May take on RGM responsibilities in their absence
• Manages with integrity, honesty and knowledge that promote the culture, values, and brand standards of A&W Restaurants

Qualifications

• Minimum two years progressively responsible experience in restaurant, hospitality, or retail industry
• Minimum one year supervisory experience

Skills

• Knowledge of supervisory practices and procedures
• Strong operational skills in a fast-paced customer service environment
• Strong leadership skills with the ability to coach and develop Team Members
• Effectively communicate, orally and in writing, with Team Members and guests
• Ability to gain the respect and trust of direct reports
• Effectively handle and manage confidential and sensitive information

Physical requirements

• Able to lift up to 40 pounds
• Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length

Availability

• Must have flexible availability for scheduling
• Must be available for both opening and closing shifts
• Must be able to work beyond scheduled hours as business requires