Responsible AI Specialist

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Support the implementation of responsible AI practices across the organization.
• Assist in developing responsible AI frameworks and standards.
• Promote ethical AI principles and governance controls.
• Support AI oversight and review processes.
• Ensure responsible AI considerations are incorporated into projects.
• Identify and manage ethical and operational risks associated with AI systems.
• Evaluate fairness, transparency, explainability, and accountability considerations.
• Identify potential risks and recommend mitigation strategies.
• Support impact assessments for AI initiatives.
• Ensure alignment with emerging AI regulations and standards.
• Monitor developments in AI regulation and industry guidance.
• Support compliance assessments and governance reviews.
• Aid in audit and reporting requirements.
• Maintain documentation and compliance records.
• Promote awareness and understanding of responsible AI practices.
• Provide guidance to business and technical teams.
• Support training and awareness initiatives.
• Facilitate discussions on AI ethics and governance.
• Act as a trusted advisor on responsible AI matters.
• Help strengthen the organization's AI maturity and governance capabilities.
• Stay informed about emerging trends and best practices.
• Evaluate new responsible AI methodologies and frameworks.
• Recommend improvements to governance and oversight processes.
• Contribute to organizational AI strategy initiatives.

Requirements

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Law, Ethics, Public Policy, Information Systems, Computer Science, Data Science, Risk Management, or a related field.
• Minimum 3 years of experience in governance, compliance, ethics, risk management, AI policy, or related disciplines.
• Understanding of AI, machine learning, and Generative AI technologies.
• Knowledge of responsible AI principles and governance concepts.
• Experience conducting assessments, reviews, or compliance activities.
• Strong analytical and critical-thinking abilities.
• Excellent communication and stakeholder engagement skills.
• Experience developing policies, standards, or governance documentation.
• Ability to interpret regulatory and policy requirements.
• Strong research and problem-solving capabilities.
• Experience working across multiple stakeholder groups.
• Ability to influence and educate diverse audiences.

Qualifications

Nice to Have:

• Experience supporting responsible AI or AI governance programs.
• Knowledge of global AI regulatory frameworks.
• Experience within highly regulated industries.
• Certifications in governance, risk, compliance, privacy, or ethics.
• Familiarity with model risk management practices.
• Experience working with AI development teams.
• Exposure to privacy and data governance initiatives.
• Postgraduate qualification in a relevant discipline.