Response Officer II (Evenings) - Protective Services - OFMD
About the role
Serves as the primary first responder (armed) to all life safety and protection of property, emergency, and non-emergency incidents on campus. Includes rendering emergency medical assistance or general first aid. Acts on own initiative, as well as directed calls for service. Proactively identifies security issues and works towards a quick resolution. Enforces University policy/procedures and criminal law. May be assigned to vehicle, bike, or foot patrol. Must be prepared to deal with a variety of complex and ever-changing situations (crisis intervention, apprehension of criminal suspects, serious injuries, et al), make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques (negotiating, de-escalating, non-violent crisis intervention, et al) to resolve the situations and accurately and thoroughly record information for the official University record.
Responsibilities
- Responds to calls or reacts on view to emergency and non-emergency incidents (medical, law enforcement, injury/accident, et al) on campus.
- Takes action or makes a note for follow-up on any safety and security issues.
- Provides Emergency Management support during larger-scale incidents.
- Patrols the University properties.
- Controls criminal or other significant scenes, including preservation and gathering of evidence.
- Receives/compiles information for incident reports and conducts initial and follow-up investigations, as assigned.
- Takes photos, makes videos, or creates any other relevant documentary evidence in support of criminal prosecution, potential insurance claims, and other legal processes.
- Takes necessary follow-up actions (transports to the medical facility, notifies proper authorities, and undertakes any other necessary coordination) for faculty, staff, students, and visitors after immediate resolution of an incident.
- Apprehends criminal suspects for on-view or reported criminal activity.
- Prepares for and testifies in criminal proceedings.
- May serve as a Field Training Officer or instructor.
- May fulfill informal leadership duties in the absence of Leads or supervisors.
- Conducts building checks, which include checking access control devices, door locks, and proactively looking for any possible safety or security hazards.
- Uses problem-solving skills to resolve issues found during building checks.
- Assists Medical Center personnel and visitors with directions and provides escorts when requested.
- Partners with customers in assigned geographical areas and assists them in resolving multi-department issues.
- Provides information and assistance to individuals with special needs as needed.
- Takes possession of found property, attempting to locate the owner, and securing property according to established procedure.
- Enforces parking regulations and provides support to the Transportation Office as needed.
Requirements
Ability to obtain and maintain a St. Louis Metropolitan Security License within 30 days of hire. Must obtain and maintain a Missouri Class E or Illinois Class D Driver’s license within 30 days of hire. If no previous departmental psychological assessment has been completed by the individual, a psychological assessment will be necessary for this position.
Qualifications
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Bachelor's degree - Criminal Justice preferred.
- Certifications/Professional Licenses: St. Louis Metropolitan Security License - St. Louis City/St. Louis County, St. Louis Metropolitan Security License - within 30 days of hire - St. Louis City/St. Louis County.
- St. Louis Metropolitan Security License - within 30 days of hire.
- Emergency Medical Technician - Basic (EMT-B) - Missouri Department of Health & Senior Services.
- Crisis Intervention Team (CIT) - CIT International.
- Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
Skills
- Computer Hardware Diagnostics.
- Computer Literacy.
- Crime Reporting.
- Cross-Team Collaboration.
- Customer Service.
- Decision Making.
- Emergency Management.
- Emergency Response and Crisis Management.
- Federal Laws.
- Handcuffing.
- Incident Reporting.
- Incident Response.
- Insurance Claims.
- Law Enforcement.
- Legal Procedures.
- Military Training.
- Oral Communications.
- Pepper Spray.
- Preventive Action.
- Professional Integrity.
- State Laws.
- Strive for Excellence.
- Taser.
- Working Independently.
- Written Communication.
Benefits
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.