Respiratory Therapist or RPSGT

BetterNight · Lincoln, RI · 1 wk ago

Healthcare$28–$38/hrFull-time

Responsible for working with patients face to face, virtually and over the phone for set-ups on CPAP therapy.
Create and process sales orders such as CPAP, mask, and mask refit and submits through Brightree or for reimbursement through manufacturer portals. Prepares and requests RMAs on all 30-day mask refits.
Answers phones or makes outbound calls in a call center environment, addressing and resolving patient issues.
Explain co-pays and insurance coverage, and cash pay to patients as necessary.
Create reports to locate, process and confirm all pick-up tickets.
Reviews patient files, both electronic and hard copy, for accuracy and for compliance with Epoch policy and procedures.
Acts as a resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory, and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate.
Keeps the clean and dirty area neat and organized and within the requirements of the regulatory agencies.
Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
Works closely with internal teams to create clear open dialogue.
Downloads and cleans sleep study equipment as needed.
Email/Fax compliance reports, notes to MD offices.

RT or RPSGT (meeting State Licensing requirements RI required RI and MA preferred)
Must have an active BLS card
A valid driver's license with a clean driving record is required
Must be able to work overtime as scheduled
Strong oral and written communication skills (English required, Spanish or Portuguese is a strong plus)
Proficient in using Microsoft Office and Microsoft Teams
Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
Experience in Electronic Medical Records software is preferred, Brightree is a plus

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