Resource Planning Analyst II

Responsibilities

• Provide independent workforce planning oversight to multiple mid-size business units or one or more larger business units using strong conceptual thinking and flawless execution.
• Engage as a trusted advisor, anticipating issues and opportunities.
• Partner with Workforce Management to maintain full awareness of all scheduled activities, so that the appropriate staffing impact assessments may be completed.
• Make data driven recommendations to support business initiatives.
• Initiate and implement workflows and process improvements including projects that have a departmental or divisional scope.
• Create and maintain forecasting models using both standard and advanced statistical techniques.
• Leverage data mining and statistical analysis to gain insights into factors influencing volumes.
• Continually assess staffing drivers (i.e. volume, handle time, shrinkage, and occupancy) relative to plan, create awareness within the business as needed, and make recommendations for any necessary actions.
• Prepare, in partnership with the business, quarterly budget packets.
• Analyze actuals compared to forecasts, and make recommendations for change that will put the business in a position for success.
• Communicate results to senior management.
• Determine and maintain PTO requirements, seasonal workforce, and internships.
• Participate in special projects and perform other duties as assigned, including potential highly complex projects.

Requirements

• Undergraduate degree or an equivalent combination of training and experience.
• Minimum three years progressively responsible and related work experience.
• Planning, data collection, statistical analysis (hypothesis testing, regression, etc.), and problem solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Strong initiative required, including ability to work independently, create strategies and plans and implement with little direction.
• Time management skills – ability to manage multiple tasks.
• Ability to interact with all levels of management.
• Strong professional presence including ability to influence and persuade.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.