Resource Operations Specialist

About the role

The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC.

Responsibilities

• Oversee accounts receivable, billing operations, and financial reporting
• Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies
• Cookordination recruitment, onboarding, and position management for staff and student employees
• Administer student employment processes, including hiring, payroll, and workforce planning
• Maintain employee records and support people operations functions
• Develop reports, dashboards, and operational documentation
• Collaborate with campus partners to improve processes and resolve operational challenges

Requirements

• A bachelor's degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• A Bachelor’s degree in Accounting, Finance, Public Administration, or related field
• At least three (3) years of experience using administrative practices and procedures, including project management
• Experience working within a higher education environment
• At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees
• At least two (2) years of experience working within a healthcare facility, including medical billing
• Demonstrated experience working with highly confidential processes

Knowledge, Skills & Abilities

• Ability to analyze financial data, apply accounting principles, and make accurate financial projections using business mathematics and statistical techniques
• Keen skills in budget tracking and organizing complex data
• Proficiency in developing and maintaining databases, tracking financial data, and organizing complex data; ability to generate accurate reports
• Knowledge of public and business administration principles, fiscal management, and operational procedures
• Strong organizational, coordination, and policy interpretation skills; ability to plan, prioritize, and multitask effectively in a fast-paced environment
• Excellent customer service and public relations abilities; effective communication across a variety of venues, including English grammar, business writing, and comprehension
• Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment
• Ability to work independently, exercise sound judgment, and make constructive recommendations
• Demonstrated attention to detail, accuracy, and sustained focus on routine and complex tasks
• Familiarity with best practices for collaborating with department managers, staff, and the general public

Pay

Compensation Classification: Administrative Analyst/Specialist - Exempt II
Anticipated Hiring Range: $7,066/month - $7,649/month (Step 11 – Step 15)
CSU Salary Range: $5,797/month - $8,445/month (Step 1 – Step 20)

Schedule

Not specified

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.