Resource Manager

About the role

Zeno Group is a fiercely independent and global integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications.

Responsibilities

• Partner with practice leadership and project teams to coordinate staffing across client programs, aligning talent, skills and capacity with business needs.
• Work closely with Finance and agency leadership to monitor the new business pipeline, forecast resource needs and support long-term workforce planning.
• Identify staffing opportunities and potential resource gaps while recommending solutions that balance business priorities, employee development and utilization.
• Monitor utilization, staffing trends and workforce metrics, providing insights and recommendations that support operational and business decisions.
• Partner with Finance, Human Resources, Resource Management and practice leaders to support staffing decisions, workload planning and organizational effectiveness.
• Help evolve resource management processes, systems and tools that improve efficiency, visibility and collaboration across the agency.
• Build strong relationships across the Corporate Affairs practice, helping leaders understand team capabilities, identify development opportunities and support thoughtful workload management.

Requirements

• 5+ years of experience in resource management, operations, workforce planning or a related field, preferably within an agency or professional services environment.
• Experience coordinating staffing, resource planning or workforce management across multiple teams or client engagements.
• Strong understanding of agency operations, utilization and workforce planning principles.
• Experience analyzing staffing data and operational metrics to identify trends and recommend solutions.
• Strong organizational and project management skills with experience balancing multiple priorities and changing business needs.
• Excellent communication and relationship-building skills with the ability to collaborate across teams and levels of the organization.
• Strong problem-solving skills with the ability to navigate complex staffing and operational challenges.
• Experience handling confidential information with professionalism and discretion.
• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Familiarity with resource management or project management platforms such as Smartsheet, PSA, Workamajig, 10,000ft or similar systems.
• A collaborative mindset with a passion for improving processes, supporting teams and creating positive employee experiences.

Qualifications

• Experience supporting communications, marketing, advertising or other agency environments.
• Experience partnering with Finance or Human Resources on workforce planning initiatives.
• Experience helping implement operational process improvements or resource management systems.

Skills

• Resource Management
• Operations
• Workforce Planning
• Staffing Strategy
• Talent Alignment
• Reporting & Operational Insights
• Cross-Functional Collaboration
• Process Improvement
• Employee Experience & Team Development

Benefits

• Paid Time Off
• Self-Care Time
• Financial Wellness Programs
• Health Insurance
• Dental and Vision Insurance
• Short and Long-Term Disability
• Be Kind to Your Mind Program
• Employee Resource Groups
• 401(k) Plan
• Pretax Flexible Spending Accounts
• Tuition Assistance
• Life Insurance
• Certified Financial Coach
• ZenoFit Program

Pay

The Pay Range is $80,000 - $100,000 USD/yr. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

Schedule

Not specified

Location

Not specified