Resource Coordinator - Center For Health Aging & Good Life

Location: 100 Grand Street, New Britain (10126)

Schedule: Monday–Friday, business hours

About the role

The Hartford HealthCare Center for Healthy Aging is a resource and assessment center designed to make it easier for seniors, their loved ones, and caregivers to access essential information and services to attain the optimal quality of life. The Resource Coordinator is the core organizer of the Center for Healthy Aging’s information, programs, and activities. In addition to building and maintaining this knowledge base, the Resource Coordinator will participate in and support the Center’s mission to connect clients and their families with necessary services to meet their needs and attain optimum quality of life.

Responsibilities

• Assess and assist seniors and their families to identify their needs and connect them to resources, including home visits
• Assist in education and training programs for caregivers, elders, and family members
• Acquire and maintain resource materials (brochures, books, tapes, etc.)
• Market the Center to professionals and referral sources within the Hartford HealthCare System and the community
• Maintain liaisons with seniors, their families, support personnel, etc., to assure that the client’s needs are continually met
• Communicate with physicians and other health care providers for the client in accordance with HIPAA requirements
• Build and maintain positive relationships in the community with hospitals, social service agencies, physicians, other health care providers, senior centers, community and professional groups, and other possible referral sources, as well as influential individuals and professionals of the community at large
• Process referrals to the Center and assist seniors in transitions between levels of care and providers of services
• Coordinate visits, meetings, presentations, and special events related to center activities
• Collect, enter, manage, and report data related to referral patterns
• Assist in curriculum development, policies, strategic planning, and procedures of the Center
• Perform other related duties as assigned or necessary

Qualifications

• Bachelor’s degree in Human Services or related field
• 3 years’ experience in case management/discharge planning or working with older adults
• Proficient in Microsoft Office applications (e.g., Word, Excel, Access, PowerPoint)
• Exceptional customer service skills
• Exceptional communication skills
• Ability to work independently and productively in a high-volume, multifaceted work environment
• Detail-oriented with an ability to manage multiple task assignments in a highly organized fashion
• Commitment to holistic care in meeting the needs of clients
• Valid CT driver’s license and the ability to travel independently throughout the community served

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.