Resort Housekeeper

About the Role

This is an umbrella position encompassing multiple housekeeping opportunities across the resort, including Room Attendant, Houseperson, Turndown Attendant, and Public Area Attendant. Specific assignments will be determined based on experience, strengths, and the operational needs of the resort.

As a Resort Housekeeper at Nemacolin, you will play an essential role in creating an exceptional guest experience through the highest standards of cleanliness, presentation, and attention to detail. Every interaction with a guest and every space you touch contributes to the feeling of comfort, care, and personalized service that defines a luxury resort experience.

Responsibilities

Guestroom & Housekeeping Services

• Clean and prepare guest accommodations according to established luxury service and cleanliness standards.
• Make beds, change linens, replenish amenities, dust, vacuum, mop, sanitize, and maintain guestrooms and assigned areas.
• Complete detailed inspections of assigned spaces to ensure they are guest-ready and presented to resort standards.
• Provide turndown service, including evening preparation of guestrooms and thoughtful placement of amenities and special touches.
• Respond appropriately to guest requests and communicate guest needs to the appropriate department.
• Handle guest belongings and personal items with discretion, care, and respect.
• Identify and report maintenance concerns, damaged items, lost and found, and other conditions requiring attention.

Public Areas & Resort Presentation

• Maintain cleanliness and presentation of public spaces, including lobbies, corridors, restrooms, recreational areas, and other guest-facing environments.
• Routinely inspect assigned areas and address cleanliness needs proactively.
• Ensure public spaces remain polished, inviting, and consistent with luxury resort standards throughout the day.
• Assist with special cleaning projects, seasonal preparations, deep-cleaning assignments, and other housekeeping needs.

Housekeeping Support

• Transport linens, towels, amenities, cleaning supplies, and other materials throughout the property.
• Stock and maintain housekeeping closets, carts, storage areas, and workspaces.
• Collect and transport soiled linens and refuse according to established procedures.
• Support room attendants and other housekeeping colleagues with the timely completion of daily assignments.
• Maintain equipment and supplies in a clean, organized, and serviceable condition.
• Follow all safety, sanitation, chemical-handling, and workplace procedures.

Luxury Hospitality & Guest Experience

• Demonstrate genuine care and professionalism in every guest interaction.
• Protect guest privacy and maintain confidentiality at all times.
• Anticipate guest needs and take ownership of opportunities to enhance the guest experience.
• Maintain a polished, professional appearance and demeanor while working throughout the resort.
• Communicate effectively with Housekeeping leadership and other resort departments to ensure seamless service.
• Represent the resort's commitment to exceptional hospitality in every task, regardless of whether the work is guest-facing or behind the scenes.

Requirements

• High school diploma or equivalent.
• Must have reliable transportation.
• Must be able to read, write, and speak English fluently.
• Strong communication and interpersonal skills.
• Ability to perform the physical requirements of the position, including standing and walking for extended periods, bending, stooping, reaching, pushing, pulling, lifting, and carrying housekeeping supplies and equipment.
• Flexibility to work varying schedules, including weekends, holidays, early mornings, evenings, and peak resort periods.

Qualifications

• Previous housekeeping, hospitality, hotel, resort, custodial, or customer service experience is preferred but not required.
• A strong work ethic and willingness to take ownership of assigned responsibilities.
• Exceptional attention to detail and pride in maintaining a clean, polished environment.
• Ability to work efficiently while maintaining high standards of quality.
• Professional, courteous, and service-oriented approach.
• Ability to work independently while contributing effectively as part of a team.
• Ability to maintain discretion when working in guest accommodations and private areas.

Current Opportunities

• Room Attendant: Prepare and maintain guestrooms and suites to exceptional standards of cleanliness, comfort, and presentation.
• Houseperson: Provide essential operational support to the housekeeping team through linen delivery, supply replenishment, refuse removal, and guestroom and departmental support.
• Turndown Attendant: Prepare guestrooms for the evening with meticulous attention to detail and personalized touches that enhance the guest's overnight experience.
• Public Area Attendant: Maintain the cleanliness, appearance, and presentation of the resort's guest-facing public spaces throughout the day.

Benefits

• Competitive hourly wages and attractive 401(k) program.
• Medical, dental, and vision coverage for eligible associates.
• Paid time off and holiday compensation.
• Discounted associate meals and uniform services.
• Savings across resort dining, retail, spa, and activities.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Growth & Development

• Paid training and structured onboarding.
• Hands-on learning and cross-department opportunities.
• Clear pathways for advancement and internal promotion.
• Recognition through individual and team honors.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration.