Resort Front Desk Agent- MTR

About the role

Join our Front Desk team at Magic Tree Resort in Kissimmee, FL! This is a full-time, year-round position with flexible scheduling, including weekends and holidays.

Responsibilities

• Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Sets up accurate accounts for each guest upon check-in according to their requirements.
• Verifies and adjusts billing for guests.
• Communicates to appropriate staff that there are guests that are waiting for an available room.
• Clears departures in computer system to document that rooms are no longer occupied.
• Coordinates with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
• Files guest paperwork or documentation.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or equivalent combination of education and experience.
• Vocational School Degree or Business Certification preferred.

Qualifications

• Team-oriented and dedicated.
• Excellent communication skills, both verbal and written.
• Ability to operate a telephone switchboard station.
• Proficient in operating electronic key machines.
• Knowledge of hotel policies and procedures.
• Ability to work flexible hours, including weekends and holidays.

Skills

• Customer service skills.
• Attention to detail.
• Time management and organizational skills.
• Computer literacy, particularly in hotel management systems.

Benefits

Robust benefits package available for this position.

Pay

Hourly, commensurate with experience.

Schedule

32-40 hours per week, 8-hour shifts, including weekends and holidays.

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric