Resolution Expert - Collection Specialist

About the role

Bounce AI is a fintech startup that transforms debt collection through machine learning, automation, and personalized services. As a Resolution Expert, you will handle consumer communications, manage repayment plans, and resolve issues while maintaining high customer satisfaction.

Responsibilities

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat
• Follow communication scripts when handling different topics
• Communicate with consumers to establish repayment plans and resolve questions or concerns
• Attend educational seminars to improve knowledge and skills
• Maintain key performance indicators as outlined by management
• Adhere to expected quality and compliance standards

Requirements

• Previous experience in collections, customer service, and/or sales
• Strong verbal and written communication skills
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to work in a fast-paced and changing environment

Qualifications

• Excellent attitude toward work and empathy for consumers experiencing financial hardship
• Excellent interpersonal and social skills to provide consumers with the best service and solutions

Benefits

• Paid training program
• Flexible office hours
• Equal opportunity employer

Pay

Up to $19.00-$22.00 per hour, with potential for higher pay based on experience, skill set, and Spanish fluency.

Schedule

Full-time shifts available: M-F 8:30am to 5:00pm or M-F 11:00-8:00PM. Option for flexible hours.

Contact

To apply, visit this link.