Residential Upgrade Technician

Responsibilities

• Upgrading residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
• Keeping the customer informed at all times of what the upgrade process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly following the upgrade
• Maintaining all company equipment, including truck, tools, inventory, etc

Qualifications

• A high school diploma or equivalent
• Electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong upselling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• A thorough understanding of alarm systems (user interaction, troubleshooting, etc.), a plus
• Alarm, cable installation, telecom experience, a plus
• Computer skills (particularly iPad and MS Outlook), a plus