Residential Supervisor

Job Duties & Responsibilities

• Aid in the oversight of staff and maintaining staffing levels to grid.
• Ensure all shifts are staffed and can accommodate capacity of program.
• Complete introductory and annual evaluations.
• Ensure patients are attending group. If absent, make sure documentation has been entered into medical record.
• Oversee and ensure patient rounds are being entered into medical records.
• Provide needed Residential Care Specialist (RCS) training on rounding.
• Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
• Provide direct cognitive behavioral and other therapeutic services to program patients according to clinical standards of care.
• Support clinical staff in leading staffing orienting to the assessment, treatment and discharge planning of patients who receive cognitive behavioral therapy services.
• Maintain and assure consistent service delivery for patients receiving cognitive behavioral therapy according to the established standards of care.
• Develop program materials in conjunction with manager/director, i.e., handouts, fact sheets, manuals.
• Participate in weekly supervision sessions with the providers and communicate with the manager or director on an ongoing basis regarding clinical issues.
• Offer ongoing training, support and coaching to staff members less familiar with the cognitive behavioral therapy model.
• Participate in Rogers’ program research activities.
• Document Clinical Supervision.
• Assure documentation of treatment plans, hierarchies and psychosocial information and completeness of the medical record.
• Conduct periodic record audits of medical records to assure proper documentation for patients receiving cognitive behavioral therapy.
• Communicate with multidisciplinary treatment team meetings.
• Communicate with aftercare providers to ensure continuity of care, if warranted.
• Communicate with the Utilization Review department to provide information necessary to assist in facilitating payment for services, if warranted.
• Establish and maintain strong lines of communication with clinical supervisors related to cognitive behavioral programming.
• Monitor the safety of the environment.
• Complete daily rounds for safety (i.e., rounds board, sanitation, Residential Care Center (RCC) and Community Based Residential Facility (CBRF) codes), door lock and alarms.
• Complete maintenance reports.
• Complete the appropriate documents and Qstatim documentation with an employee or visitor has been injured and demonstrate appropriate response.
• Maintain updated knowledge in life-sustaining techniques and emergency first aid.
• Maintain the safety and confidentiality of the patient and patient records.
• Evaluate residents and communicate to staff observed safety behaviors to anticipate clinical concerns.
• Intervene appropriately to maintain resident safety.
• Use knowledge of potential indicators of dangerous behavior.
• Communicate With The Manager/director, Physician And Other Staff Members.
• Report verbally and/or in writing pertinent data to physician and the treatment team as necessary and discern situations requiring immediate attention versus postponement.
• Communicate as necessary with the program manager/director and other treatment team members regarding the residents’ treatment and care, both verbally and in writing.
• Complete the shift-end report per residential guidelines providing pertinent and factual information.
• Facilitate the completion of physician requests/orders.
• Assist staff with medical record delinquencies as needed.
• Daily/Frequent check-ins with census this includes: Identifying, understanding and working through barriers to obtaining maximum census. Reviewing scheduled discharges and scheduled admissions to ensure efficient scheduling of admissions.
• Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
• With new employee orientation and training.
• Provide on-going education, training, coaching, coaching sessions and feedback to existing staff.
• Conduct audits and provide feedback.
• Engage in simple disciplinary process for staff as needed.
• Provide immediate feedback to applicable staff regarding service delivery and best practice.
• Promote department goals and the mission of Rogers Behavioral Health.
• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Maintain and/or communicate to the appropriate party the function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.
• Demonstrate understanding and support of Joint Commission, HIPPA, Emergency Medical Treatment & Labor Act (EMTALA), 42 CFR (Code of Federal Regulations), and other regulatory agency compliance regulations, and comply with same.
• Involve self in the learning and the application of standards relevant to the Residential Center.
• Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.
• Participate in education of other disciplines regarding the residential setting.
• Participate in committees, team meetings and team projects, as directed.
• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills with agenda and minute preparation.
• Contribute in a positive, solution-focused manner.
• Participate in the Rogers Operating System (ROS).
• Conduct self in a professional manner.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Attend outside seminars to promote professional growth.
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.
• Facilitate/Receive clinical supervision as identified in state and federal regulations.

Physical/Mental Demands

• Be able to work effectively with a patient population.
• Be able to work well independently and as a team member.
• Possess integrity, initiative, and a willingness to learn.
• Be dependable, flexible, efficient, patient and dedicated.
• Be able to use leadership and assertiveness skills.
• Work takes place in both inside and outside of the residential facility.
• The majority of time is spent walking.
• Will be involved in a physically active recreational program that may require lifting of equipment or supplies up to thirty (30) pounds.
• Be able to walk two (2) miles without difficulty.
• Verbal and hearing abilities are required to interact with patients and employees.
• Numerical ability is required to maintain records and operate a computer.
• Be able to plan, control and direct all aspects of employee relations.
• Tact is required to deal effectively with employees and professional staff.
• Logical thinking and discretion are required to make decisions in initiating and implementing policies and procedure.