Residential Property Manager

Duties and Responsibilities

• Customer Experience
• Provide an outstanding customer experience to all residents, prospective residents, vendors, and guests.
• Act as the primary point of contact for residents, addressing inquiries, requests, concerns, and escalated situations in a prompt and professional manner.
• Build positive and professional relationships with residents to promote long-term satisfaction and retention.
• Ensure resident concerns are resolved with urgency, professionalism, and follow-through.
• Maintain professionalism during difficult conversations while balancing empathy, accountability, and policy enforcement.
• Represent Millan Enterprises professionally and consistently uphold company values and standards.
• Financial Management
• Allocate and process payments including rent, fees, utility charges, and other resident transactions accurately and timely.
• Monitor delinquency reports and assist with collections, notices, payment arrangements, and eviction coordination when necessary.
• Prepare and maintain accurate records of tenant communications, lease agreements, financial transactions, and operational reporting.
• Conduct market analysis reports for available properties and lease renewals, recommending rent adjustments as appropriate.
• Assist with budgeting, occupancy reporting, and expense monitoring as requested.
• Ensure all documentation and financial records are organized, complete, and audit-ready.
• Tenant Relations
• Develop and implement strategies that enhance resident satisfaction and foster a positive community atmosphere.
• Conduct lease renewal discussions with residents, emphasizing the value of remaining within the community while addressing concerns professionally.
• Manage resident communication proactively and consistently to improve overall retention and satisfaction.
• Assist in resolving resident disputes, complaints, and conflicts professionally and efficiently.
• Maintain confidentiality regarding residents, company operations, and financial matters.
• Leasing and Marketing
• Responsible for leasing available units, including prospect communication, property tours, application processing, lease preparation, and move-in coordination.
• Develop and implement leasing strategies to maximize occupancy and minimize vacancy loss.
• Conduct comparative market analyses to ensure competitive and profitable rental pricing.
• Maintain accurate online listings, marketing materials, and property advertisements.
• Conduct property tours professionally while accurately presenting rental rates, amenities, and community expectations.
• Follow up consistently with prospective tenants to improve leasing conversion rates.
• Property Inspections and Maintenance
• Conduct regular inspections of properties, common areas, vacant units, and grounds to identify maintenance needs, safety concerns, and curb appeal opportunities.
• Oversight maintenance requests and follow up to ensure repairs are completed in a timely and satisfactory manner.
• Cookordination with maintenance, construction, and vendor teams to support efficient property operations and unit turns.
• Walk or drive properties regularly to monitor property conditions and identify opportunities for operational improvements.
• Report property concerns, liability risks, safety hazards, and operational issues to leadership promptly.
• Aid in monitoring make-ready timelines to reduce vacancy downtime and maintain leasing readiness.
• Tenant Retention and Community Building
• Implement resident retention strategies including renewal outreach, resident engagement initiatives, and community-building efforts.
• Work to reduce turnover by improving communication, responsiveness, and resident experience.
• Coordinate resident events, communication campaigns, or engagement opportunities when applicable.
• Manage the resident move-out process including inspections, damage assessments, documentation, and security deposit processing.
• Identify trends affecting resident retention and recommend solutions to improve occupancy stability.
• Compliance and Regulations
• Ensure compliance with Fair Housing laws and all applicable federal, state, and local regulations.
• Monitor and enforce lease agreements, rental policies, and community rules consistently and professionally.
• Maintain accurate documentation and communication records related to resident interactions and operational activities.
• Ensure company procedures, safety standards, and operational expectations are followed consistently.
• Report compliance concerns or operational risks immediately to leadership.
• Property Management
• Manage daily property operations including delinquencies, evictions, move-ins, move-outs, lease renewals, violations, abandonments, and make-ready inspections.
• Work proactively to reduce vacancy and turnover while improving resident retention and property performance.
• Assist in establishing rental rates by analyzing market conditions, occupancy trends, and operating costs.
• Collaborate effectively with maintenance, accounting, leadership, and other departments to ensure operational success.
• Maintain strong organization and time management while handling multiple priorities and deadlines.
• Take ownership of assigned properties and operate with professionalism, accountability, and urgency.

Education

• High school diploma or GED required.

Knowledge and Experience

• 3–5 years of residential property management or leasing experience required.
• Strong understanding of property management operations, leasing, resident retention, and customer service.
• Knowledge of Fair Housing laws and property management best practices.
• Experience managing multiple priorities in a fast-paced environment.
• Experience with property management software systems preferred.
• AppFolio experience preferred but not required.

Skills and Abilities

• Ability to work effectively within a team environment.
• Strong verbal and written communication skills.
• Excellent customer service and conflict resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Professionalism and emotional intelligence when handling difficult situations.
• Ability to maintain confidentiality and professionalism at all times.
• Proficiency in Microsoft Office and general computer systems.
• Reliable transportation to travel between properties when needed.
• Self-motivated with a proactive and solutions-oriented mindset.

Physical Requirements

• Positions in this role typically require reaching, standing, walking, grasping, talking, hearing, seeing, and repetitive motions.
• Sedentary Work:
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Compensation and Benefits

• $50,000 – $65,000
• Paid Time Off
• Health, Dental, and Vision Insurance
• 401(k) with 4% Match
• Paid Holidays
• Gym Membership