Residential Plumbing Service Technician (Evening and Weekends)

Job Responsibilities

• Plumbing Installations & Repairs - Install, maintain, and repair residential plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and common plumbing repairs
• System Inspections & Testing - Inspect plumbing systems for safety, functionality, water quality, and code compliance in residential homes
• Troubleshooting & Diagnostics - Respond to call-outs, diagnose plumbing issues, and implement effective solutions to restore system functionality
• Customer Interaction and Communication - Effectively communicate with customers to explain plumbing issues, solutions, and recommended services, ensuring optimal customer satisfaction and loyalty
• Cost Estimation & Solutions - Prepare accurate cost estimates for plumbing work and advise customers on potential improvements or necessary repairs
• Preventative Maintenance - Perform routine maintenance tasks such as checking water heaters, pipes, and fixtures to ensure optimal system performance
• Service Titan - Utilize Service Titan software for tracking repairs, service history, and customer interactions, ensuring accurate documentation
• Compliance & Safety - Ensure all work adheres to local plumbing codes, industry standards, and safety regulations
• Customer Service Excellence - Handle customer queries, resolve concerns, and provide timely responses to all service requests, maintaining a high level of customer satisfaction

Qualifications

• Experience - 3+ years of experience as a plumber or similar role, with a focus on residential plumbing
• Certification - Plumbing certification or equivalent field experience from a technical/trade school preferred
• Technical Expertise in Plumbing Systems - Demonstrated proficiency in installing, maintaining, and repairing residential plumbing systems, including soldering and fixture replacements
• Service Software - Experience with Service Titan or similar trade software is a plus
• Communication Skills - Strong communication and listening skills to effectively interact with customers and team members
• Attention to Detail - Ability to perform accurate work while adhering to plumbing codes and regulations
• Customer-Focused Attitude - A strong commitment to delivering exceptional plumbing services with a positive attitude to enhance customer experience

Benefits

• Medical, Prescription, Dental, and Vision Insurance - Comprehensive coverage with minimal out-of-pocket expenses
• Disability & Term Life Insurance - Financial security for you and your loved ones
• Matching 401(K) Benefits - Competitive retirement savings plan to help secure your future
• Ongoing Training & Development - Opportunities for continuous growth and skill enhancement
• Paid Holidays & PTO - Paid time off for holidays and generous paid time off for work-life balance

Pay

USD $35.00/Hr. USD $55.00/Hr.