Residential - Operations Analyst

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.

About the Role

This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel-based), process changes, and Information Management-led enhancements. The role will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. The position must identify improvement opportunities independently but must also respond to client and program manager needs.

Responsibilities

• Program Tool Development
  • Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
  • Solidify and streamline tools that can be used as client and program deliverables.
  • Develop project timelines and manage critical milestones to ensure on-time delivery.
  • Report on in-progress and upcoming tasks that follow the project timelines.
  • Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
  • Identify opportunities for automation through advanced Excel tools or through IM development.
• Change Management and Support
  • Act as the point person for delivering all key process, technology, or tool enhancements.
  • Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
  • Support the rollout (which may involve development, testing, and training) of any new tools or program features.
  • Focus on identifying and delivering continuous improvement opportunities through system and process advancements.
• Program Reporting
  • Manage all reporting needs of the program, which may include invoicing, data entry validations, and troubleshooting.
  • Train additional staff personnel on reporting capabilities to broaden the region’s reporting skills.

Requirements

• Education and Experience
  • High School diploma or equivalent required.
  • 1–2 years of previous customer service/sales/office experience required.
  • 2 years of report design and development.
  • 1–2 years in client-facing project management.
• Skills, Knowledge, and Abilities
  • Strong customer service and communication skills.
  • Ability to handle a wide variety of work and operate in a fast-paced environment.
  • Detail-oriented, organized, self-starter with the ability to prioritize workload.
  • Ability to identify and resolve project application issues with customers and trade allies.
  • Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
  • Strong data entry skills in entering information in tracking systems/databases.
  • Ability to communicate effectively, both verbally and in writing, with customers, clients, and employees.
  • Ability to analyze and interpret data and solve practical problems.
  • Knowledge of mathematical concepts such as fractions, percentages, and ratios.
  • Committed to diversity and inclusion.
  • Reliable transportation.
• Licenses & Certifications
  • Valid driver’s license.

Travel

Willingness to travel up to 10%.