Residential Manager (Sunday-Thursday) (11856)

About the role

The Residential Manager oversees the daily operations of the residential programs at CarePoint Response, Inc., a nonprofit crisis response system. This role ensures a safe, structured, and supportive environment for residents while maintaining staffing compliance, program standards, and company policies.

Responsibilities

• Provides operational management of all residential staff, including shift leaders
• Leadership across all residential units to direct care staff
• Manages staff schedules and approves overtime in accordance with company protocol and in collaboration with the Program Director
• Ensures schedules for all residential units comply with required staff-to-client ratios
• Forecasts staffing needs based on admissions and program demands
• Approves timesheets for all supervised staff in accordance with company protocol
• Routinely evaluates staff performance and ensures compliance with company policies and procedures
• Identifies areas for staff improvement and implements corrective or developmental plans as needed
• Develops, drafts, and implements training policies and procedures
• Develops onboarding and training plans for new and existing staff
• Participates in training and training development, including orientation and ongoing training opportunities
• Led monthly group staff meetings with shift leaders
• Conducts monthly one-on-one meetings with shift leaders
• Ensures all staff documentation is timely, accurate, and compliant

Qualifications

• Bachelor’s degree in Human Services, Social Work, Behavioral Health, or a related field preferred
• High School Diploma or GED required; candidates with significant relevant experience in residential or human services settings
• Minimum of 3-4 years of experience in a residential, behavioral health, or human services setting
• At least 2 years of supervisory or leadership experience preferred