Residential Installation & Service Technician
About the Role
Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Completes field assessments, meets or exceeds company standards and metrics, and completes necessary certifications and education for current role and advancement. Functions in an entry-level position with increasing proficiency and decreasing onsite supervision. Continued employment is contingent upon achieving required training, certifications, and safety requirements.
Responsibilities
- Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
- Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
- Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
- Verify service quality using required testing tools and make adjustments to deliver reliable performance.
- Educate customers on products, services, equipment use, and set appropriate expectations.
- Accurately document completed work and update customer accounts using digital tools.
- Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
- Operate ladders, hand tools, meters, and light power tools safely and correctly.
- Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
- Work within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts.
- Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
- Drive a company vehicle safely and maintain a valid driver’s license.
- Complete required training, certifications, background checks, and licensing within defined timeframes.
- Communicate clearly and professionally with customers, supervisors, and coworkers.
- Meet or exceed established performance and safety standards.
- Other duties and responsibilities as assigned.
Operating Principles
- Own the customer experience by putting customers first and providing seamless digital options.
- Know your stuff by being enthusiastic learners and advocates of game-changing technology and digital tools.
- Win as a team by working together and being open to new ideas.
- Be an active part of the Net Promoter System by joining huddles and making callbacks.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, customers, investors, and communities.
Skills
- Customer-Focused
- Professional Etiquette
- Technical Knowledge
- Adaptability
- Self-Motivation
- Resilience
- Communication
- Critical Thinking and Problem Solving
Pay
Base Pay: $18.20/hour, plus quarterly bonuses and paid training.
Benefits
- Comprehensive benefits effective on Day 1, including health, dental, and vision coverage.
- Paid time off and company-observed holidays.
- Discounted cable services.
Schedule
- Flexibility to work a variety of schedules, including nights, weekends, holidays, and occasional overtime.
- May include four 10-hour days or extended shifts when needed.
Requirements
- High School Diploma or GED.
- Reliable, consistent attendance.
- Work in physical environments, including outdoor conditions and confined spaces.
- Complete certifications and background checks within defined timeframes.
Comcast is an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.