Residential Installation and Service Technician

Compensation & Benefits

• $20/hr + Quarterly Bonuses & Paid Training
• Comprehensive Benefits package effective Day 1, including Health, Dental, Vision
• Highly Discounted Cable Services
• 21 paid days off + 8 Company observed holidays

Core Responsibilities

• Performs installations and changes of service, adhering to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances
• Completes all customer interactions as required
• Performs service calls and troubleshoots the drop from the tap to the customer's equipment
• Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA) based on customer needs
• Completes associated record keeping in a timely manner to ensure all work details are recorded in the customer's account
• Determines acceptability of service by reviewing and confirming quality of service based on test results, and adjusts or fixes service to provide the best possible service for the customer
• For Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network considering Wi-Fi channels, co-channel interference, and channel utilization; determines appropriate use of device options and provides advanced customer education
• Communicates, engages, and provides customer education on products and services, including channel line up, applications, use of services and equipment, consumer devices, and company policies
• Cleans, maintains, and stocks vehicle and equipment; reports need for vehicle repair or service; reports accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
• Reconciles with warehouse regarding issued CPE (customer premise equipment)
• Properly operates and maintains installation tools, technology, and equipment such as hand tools, light power tools, meters, or ladders
• Demonstrates the ability to navigate digital tools including work order management and digital diagnostics
• Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements
• Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and actions

Physical & Work Environment Requirements

• Performs jobs from high places (poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18 to 26 feet)
• Manipulates objects such as pens, keyboard, mouse, connectors, fasteners, wire, and hand tools
• Lifts and carries loads of 70 lbs. or more
• Works in confined spaces such as crawl spaces or attics
• Works while standing 50-70% of the time
• Performs work near power lines and electricity
• Works in areas with exposure to moderate noise levels
• Works within manufacturer's rated weight capacity for all equipment, including ladders and aerial lifts
• Drives company vehicle during performance of duties; maintains valid driver's license
• Uses close vision, peripheral vision, and ability to adjust focus to use tools, equipment, and objects
• Exposure to dogs or other animals in construction areas and in home environments
• Works in various weather conditions, including heat, cold, rain, and other precipitation
• Normal work shift may include weekends; may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings, and holidays

Qualifications

• High School Diploma / GED
• Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements
• Complete required training and pass certification tests within specified timeframe
• Meet or exceed established goals and performance metrics
• Regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary
• Effective communication with customers and co-workers
• Customer-focused with professional etiquette
• Adaptability, technical knowledge, self-motivation
• Critical thinking, problem solving, and resilience