Residential HVAC Service Technician / Comfort Advisor

About the role

Airz Heating and Cooling is hiring an experienced Residential HVAC Service Technician who can accurately diagnose heating and cooling systems, explain repair and replacement options clearly, and help homeowners make informed decisions. This role is designed for a technician who combines strong technical ability with professional communication and consultative sales skills. You will be responsible for delivering a high-quality customer experience, identifying appropriate solutions, and completing accurate documentation for every service call.

This is not a high-pressure sales role. We are looking for someone who can earn customer trust, provide clear recommendations, and produce results through technical competence and honest communication.

What You’ll Do

• Diagnose and troubleshoot residential furnaces, air conditioners, heat pumps, boilers, indoor air quality equipment, and related HVAC systems
• Perform approved repairs and maintenance according to manufacturer specifications, applicable codes, and company standards
• Conduct thorough system evaluations and identify safety, performance, reliability, and efficiency concerns
• Explain findings and available repair or replacement options in clear, homeowner-friendly language
• Prepare accurate repair estimates and replacement recommendations
• Present financing or payment options when available and approved
• Identify appropriate opportunities for system upgrades, maintenance agreements, indoor air quality products, and energy-efficiency improvements
• Maintain complete and accurate customer, equipment, estimate, and service records
• Collect payment and complete required job documentation before leaving each appointment
• Communicate effectively with dispatch, installation teams, management, and other technicians
• Maintain a clean, organized, and properly stocked company vehicle
• Follow all safety procedures, company policies, and applicable HVAC codes
• Participate in ongoing technical, customer service, and sales training

What We’re Looking For

• At least 5 years of residential HVAC service experience
• Strong diagnostic knowledge of residential heating and cooling systems
• Proven ability to communicate repair and replacement recommendations to homeowners
• Experience preparing estimates and presenting service options
• Valid driver’s license with an acceptable driving record
• EPA Section 608 certification
• Basic proficiency with mobile devices, field service software, estimates, invoices, and customer records
• Ability to work independently while supporting the broader service and installation team
• Professional appearance, dependable attendance, and strong follow-through
• Ability to lift, carry, climb, kneel, and work in attics, crawl spaces, mechanical rooms, and outdoor conditions
• Willingness to participate in an on-call rotation, if required

Success Looks Like

• Diagnose systems accurately and reduce callbacks
• Provide customers with clear, complete options
• Maintain strong customer satisfaction and review performance
• Produce accurate estimates and documentation
• Meet service, sales, average-ticket, and conversion expectations without using high-pressure tactics
• Communicate consistently with customers and internal team members
• Protect company vehicles, tools, inventory, and customer property

About Airz Heating and Cooling

Airz Heating and Cooling serves homeowners in Forest Lake and throughout the Twin Cities metro. We focus on dependable residential HVAC service, clear communication, quality workmanship, and solutions designed around the customer's actual needs.

We are building a team of skilled professionals who take ownership of their work, support one another, and want opportunities to improve their technical, customer service, and earning capabilities.

Airz Heating and Cooling is an equal opportunity employer.

Compensation: $30.00 - $45.00 per hour

About Us

Serving Minneapolis and St. Paul, Plugz Electric is based in Forest Lake, MN where we founded our unique electrical services company a few years ago. We’re growing to serve more customers, ensuring that each project we take on with our expert electricians is performed to exacting standards.