Residential Home Service

About the role

Positions include HVAC Service Technician (3-5+ years experience, EPA Required), HVAC Installer (3-5+ years experience, EPA Required), Plumbing Service Technician (3-5+ years' experience), and Customer Success Representative (phone etiquette & customer service experience required, in‑office based role, 2+ years handling high volume of calls & scheduling). The company is family‑owned and operated with 86+ years in business, voted Best Plumber & HVAC by the Times Union for over 20 years. Employees enjoy a family‑oriented culture with Red Carpet Service standards, annual picnic and holiday party, wellness events (volleyball tournaments, cornhole, family tubing day), gym at the Albany office, breakfast on Tuesdays and Thursdays, and a focus on keeping employees healthy, wealthy, and wise.

Requirements

• Minimum 3–5 years of relevant experience for technical roles (HVAC Service Technician, HVAC Installer, Plumbing Service Technician)
• EPA certification required for HVAC positions
• Valid driver’s license required
• For Customer Success Representative: phone etiquette & customer service experience, 2+ years handling high volume of calls and scheduling

Benefits

• Company‑provided truck, gas card, tools, and uniform for technicians
• Paid life insurance ($50,000)
• Company‑paid vacation, sick time, and a Family First Day (extra paid day off)
• Company‑sponsored health, dental, and vision insurance
• Company‑sponsored 401(k) with 4% company match
• Paid training programs with certifications
• Weekly bonuses
• No layoffs, year‑round work stability