Residential Fireplace Installer

About the role

Residential Fireplace Installer is responsible for installation and troubleshooting of Hearth products while providing superior customer service to Williams dealers and residential customers.

Responsibilities

• Installation and troubleshooting of fireplaces
• Courteous and effective communication, verbal and text/email, with external customers and internal Williams staff
• Consistent completion of jobs/tasks in accordance with manager and/or trainer instruction regarding installation and operations processes and procedures
• Confirm installation requirements by reading and understanding manuals, codes and other related materials
• Utilization of electronic scheduling system using a smart phone or tablet
• Other jobs and responsibilities as may be assigned by Installation Services Manager, GM of Hearth Products or other senior level management

Requirements

• Use of tools including, but not limited to, hand tools, battery powered tools and AC powered tools
• Use of ladders, scaffolding, lifts, harnesses (when required) and other apparatus to reach elevated areas including, but not limited to roofs, chases and attic areas
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Work with materials and merchandise including manufactured fireplaces, wood and cast mantels, natural stone surround material, metal venting, sheet metal and gas lines
• 0-2 years of relevant trades experience
• High school diploma or GED equivalent
• Ability to safely and successfully perform the primary job responsibilities
• Ability to maintain regular, punctual attendance
• Must be able to lift and carry up to 75 lbs

Work Environment

Works within well-defined instructions, uses established procedures and works under supervision to perform assigned tasks. Work is closely supervised.