Residential Field Tech - Philly metro

About the role

Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do – our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes.

Responsibilities

• Deliver exceptional maintenance and repair work that meets Birdwatch’s standards and exceeds client expectations.
• Complete most jobs in a single visit by arriving prepared, equipped, and ready to troubleshoot effectively.
• Manage client expectations with superior customer service skills, including strong attention to detail and clear communication.
• Stay organized, close out tickets promptly, and hit monthly performance markers without sacrificing quality.
• Work seamlessly with your team, share knowledge, and contribute ideas to improve processes.
• Represent Birdwatch’s values—safety, honesty, humility, and respect—in every interaction, leaving both the worksite and the homeowner’s experience better than you found them.

Requirements

• Experience in home maintenance and/or construction required (2+ years)
• Superior customer service skills, including the ability to manage client expectations
• Strong attention to detail
• Experience with training and mentoring is a plus!
• Trade certifications are a plus!
• Superior organization, time management, and problem-solving skills
• Ability to work independently, self-directive and detail-oriented
• Ability to work with challenging personalities with grace
• Ability to manage multiple projects simultaneously
• Ability to recognize systemic problems and offer solutions to enhance and improve current systems
• Ability to be on-call and respond to emergencies as they arise
• Ability to work a flexible schedule occasionally to include weekends, evenings, and holidays if needed
• Ability to handle maintenance emergencies and stay calm under pressure
• Ability to work indoors and outdoors, able to lift 75lbs+
• Enjoys working on a team and developing talent

Qualifications

• Knowledge of the Philadelphia area required and ability to navigate the city and the parking
• Strong interpersonal skills

Skills

• Technical expertise
• Customer service skills
• Attention to detail
• Problem-solving skills
• Teamwork and collaboration
• Flexibility and adaptability
• Communication skills

Benefits

• Comprehensive benefits package including fully paid health, dental, life, and disability coverage
• Generous paid time off
• A transportation allowance to keep you moving
• Predictable Monday–Friday schedule
• On-call differentials for evenings and weekends

Pay

$40/hr+ with signing incentives and opportunities for annual profit sharing and performance bonuses.

Schedule

Flexible schedule with occasional weekend, evening, and holiday work available.