Residential Electrical Director- Charlotte

About the role

As Electrical Director, you will lead Morris-Jenkins’ growing electrical department, shaping its culture and scaling the team to meet rising customer demand. You’ll oversee service and installation crews, ensuring they deliver high-quality work while receiving the training and support they need. The role blends hands-on leadership with strategic planning—reviewing performance data, refining processes, and asking, “What can we do next?” to keep the department moving forward. You’ll collaborate across departments to streamline scheduling, dispatch, and customer service, always with an eye on making it easy for clients to get the help they need.

Responsibilities

• Manage and develop the electrical service and install teams, scaling operations to support growth.
• Lead weekly meetings and guide department culture from its early stages into a high-performing organization.
• Oversee schedules, performance, and work standards to uphold Morris-Jenkins’ commitment to quality and customer ease.
• Mentor supervisors and technicians, identifying strengths and providing constructive, encouraging feedback.
• Collaborate with other departments to book calls, dispatch teams efficiently, and resolve customer concerns.
• Analyze data to identify opportunities for improvement and implement strategies that elevate the department’s performance.
• Ensure all work aligns with company core values and standards, balancing efficiency with a “do it right” approach.

Requirements

• Minimum five years of operations management experience.
• Licensed electrician in North Carolina and South Carolina.
• Proven experience growing a team or department.
• Exceptional customer service skills, with the ability to de-escalate stress and resolve miscommunications.
• Strong problem-solving, independent judgment, and decision-making abilities.
• Ability to manage multiple tasks accurately and efficiently.
• Commitment to company core values and core purpose.
• Basic computer skills and excellent oral/written communication, interpersonal, and presentation skills.
• Fluency in English (speaking, reading, and writing).
• Valid local driver’s license with an acceptable driving record.
• Clean criminal background and drug screening results.
• Reliable and punctual attendance.

Preferred Qualifications

• Prior management experience leading 50+ direct or indirect reports.

Essential Job Functions (ADA)

Physical Demands: The role infrequently requires standing, walking, kneeling, climbing, bending, stooping, balancing, crouching, or sitting for extended periods. Tasks include using hands to manipulate tools/controls, reaching, talking, seeing, and speaking. Occasional lifting of one’s own body weight (e.g., climbing attic scuttle holes) and crawling through tight spaces are required. Vision demands include close, distance, color, peripheral, depth perception, and focus adjustment.

Work Environment: Primarily office-based, with infrequent exposure to extreme temperatures, confined spaces (e.g., residential crawl spaces/attics), and hazards such as toxic fumes, chemicals, loud noise, UV light, or other risks. Personal protective equipment (PPE) is required as directed by company policy.