Residential Customer Care Specialist

Position Summary

If you’re passionate about delivering an amazing customer experience this is an opportunity to advance your career and be the voice of our company. Based within a dynamic team environment you will provide support to our national customer base by offering innovative solutions to a variety of direct calls, confident with the knowledge of having access to intelligent support applications and armed with the skills gained from an intuitive training and development program.

What You’ll Be Doing

• Provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
• Provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
• Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
• Present, promote and upsell products/services to existing and prospective customers

What You’ll Need

• Call center experience – It’s preferred, but not essential if you can demonstrate amazing customer service skills…tell us your story, we want to hear!
• Technology savvy – Know how to navigate computer-based applications, demonstrating an accurate typing speed of 35-words per minute.
• Experience with Microsoft office
• Positive Communicators – Enjoy what you do and let the world know it!
• Soft skills competency – Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty.
• Independent thinking and multitasker
• High School Diploma or equivalent

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.