Residential Crisis Response Coordinator

About the role

This is a live-in position which requires the employee to live in the provided apartment full time. On-campus apartment accommodation provided, in accordance with Apartment Use Agreement. Basic meal plan provided to support interaction, involvement, and community building with students, staff, and faculty in a dining hall setting, during the academic year.

Responsibilities

• Respond to student crises and residential emergencies, providing trauma-informed intervention and de-escalation support.
• Serve as an on-call responder for emergency situations, ensuring timely and appropriate action in collaboration with campus safety, mental health professionals, and student support offices.
• Provide immediate case management for students in distress, ensuring follow-up care, referrals, and ongoing support.
• Aid in managing on-call response logistics, ensuring clear communication and coordination of crisis response efforts.
• Document crisis incidents thoroughly and accurately, maintaining compliance with university policies and best practices.
• Support the Assistant Director in reviewing and updating emergency response protocols to align with evolving student needs and national best practices.
• Work closely with the Dean of Students Office, Counseling & Psychological Services (CAPS), Behavioral Intervention Team (BIT), and Title IX Office to ensure students receive timely and comprehensive support.
• Provide ongoing case management for students involved in crisis situations, tracking progress and ensuring connection to appropriate campus and community resources.
• Lead follow-up efforts for students post-crisis, assessing their ongoing needs and supporting their reintegration into the residential community.
• Participate in post-crisis debriefings and case reviews to identify areas for improvement and staff development needs.
• Afford training residence life staff on crisis response, de-escalation techniques, and trauma-informed approaches.
• Conduct workshops and educational programming on topics related to mental health, well-being, and emergency preparedness for residential students and staff.
• Foster a sense of safety and well-being within residential communities by working collaboratively with residence life staff to address student concerns.
• Assist in the development and assessment of safety initiatives aimed at reducing crisis incidents and promoting student resilience.
• Participate in on-call roles and responsibilities, responding to residential emergencies and student concerns as needed.
• Serve as a resource for residence life staff in managing student concerns and conflicts, utilizing restorative and trauma-informed approaches.
• Participate in ongoing assessment of emergency response and community safety protocols, contributing recommendations for policy and procedural improvements.

Requirements

• Bachelor’s degree in social work, counselor education, psychology, student affairs, emergency management, or a related field (or a combination of education and equivalent experience).
• Significant experience in case management, crisis response, student support services, or emergency management.
• Demonstrated knowledge of trauma-informed response strategies, crisis de-escalation techniques, and student mental health support.
• Experience providing direct crisis response and case management for individuals in distress.
• Ability to effectively respond to students in crisis and coordinate emergency response efforts.
• Strong understanding of behavioral intervention models, student development theory, and knowledge of student mental health crisis response.
• Experience collaborating with mental health professionals, law enforcement, and campus safety teams to support students in crisis.
• Excellent verbal and written communication skills, with the ability to document crisis incidents and follow up with students and campus partners.
• Commitment to working with the student population from a broad variety of perspectives, backgrounds and experiences.

Qualifications

• Previous experience working in residential life, housing, or campus emergency response in a university setting.
• Familiarity with campus safety protocols, Title IX regulations, and student conduct policies.
• Experience with case management software and crisis tracking systems.
• Certification in Mental Health First Aid, Crisis Prevention, or related fields.
• Knowledge of risk assessment and behavioral intervention policies for residential communities.

Skills

• Excellent verbal and written communication skills.
• Ability to document crisis incidents and follow up with students and campus partners.
• Strong understanding of behavioral intervention models, student development theory, and knowledge of student mental health crisis response.
• Experience collaborating with mental health professionals, law enforcement, and campus safety teams to support students in crisis.
• Commitment to working with the student population from a broad variety of perspectives, backgrounds and experiences.

Benefits

Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs is also required.

Pay

Budgeted Salary: $66,900

Schedule

Full-time, FixedPercentage of Time: 100%, 40 Hours per Week

Special Conditions of Employment

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• This position is a live-on role, with housing provided, and requires participation in an on-call rotation to ensure 24/7 emergency coverage.
• Ability to work a variable schedule including evenings and weekends.
• Ability to work on-call.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.