Residential Counselor (Part-Time)

The Role

We Are Seeking a Compassionate, Mission-driven Residential Counselor To Join Our Roxbury And Dorchester Teams.

This Essential And In-person Position Has The Following Shifts Available:

• Friday, 3pm - 11pm
• Saturday, 3pm - 11pm
• Monday, 7am-3pm

What You’ll Do

• Build positive, respectful, and welcoming relationships with families from diverse backgrounds.
• Use solution-focused communication and trauma-informed approaches to support residents and resolve challenges.
• Support safety and structure through room/unit checks, hourly rounds, monitoring chores, and observing family needs and adherence to the shelter rules.
• Facilitate smooth transitions during intake: welcome families, review rules, provide supplies, assess immediate needs and orient them to the neighborhood.
• Assess maintenance needs and submit maintenance requests.
• Ensure strong shift-to-shift communication for effective service delivery.
• Assist with administrative and operational tasks including: Managing a safe, secure, and clean environment, Answering phones and front doors, Data entry and mail distribution, Leading children’s activities, Assisting with housing applications and related goals, Connecting residents to local resources.
• Communicate effectively with non-English-speaking residents using Language Line.
• Attend supervision, staff meetings, and required trainings.
• Work on-site during weather-related and state emergencies.
• Work some holidays.
• Perform other duties as assigned.

What You’ll Bring

• Written and verbal fluency in English is required.
• Ability to climb up to four flights of stairs while carrying supplies.
• Professionalism and discretion when handling sensitive and confidential matters.
• Ability to stay calm in crisis situations and manage multiple priorities independently.
• Demonstrated empathy when working with families.
• CPR and First Aid certification required (training provided if needed).
• Strong verbal and written communication skills.
• Reliability, punctuality, and readiness to begin each shift on time.
• Competent in using the internet, computer systems, photocopiers, and telephones.
• Able to follow verbal and written instructions and maintain professional boundaries.
• Willingness to travel to other shelter sites as needed.

What We Offer

• Hourly Rate: $17 - $19 depending on the shift
• Health and Wellness Benefits including health, dental, and vision insurance, retirement plans, and more for full-time employees.
• Professional Growth Opportunities, including online CEU courses and advancement pathways.
• Employee Discounts Program offering discounts on thousands of products and services.