Residential Construction Service Manager

Duties And Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• Completes work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Affords assistance in special projects as requested and performs additional duties as required.

Requirements

• High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills

• Proficient in using computers and various software applications
• Written & verbal communication
• Customer Service

Work Conditions

• Some exposure to undesirable environmental conditions with minimal health and safety risks.
• May at times require use of appropriate equipment and precautions.
• Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits

• Medical
• Dental
• Vision
• Paid time off and paid holidays
• Paid parental leave
• Traditional and Roth 401(k) options
• Profit sharing plan
• Employee stock purchase plan
• Employee home purchase plan

About the role

M/I Homes is a national leader in homebuilding, founded in 1976 by Irving and Melvin Schottenstein. The company has built over 170,000 homes across 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. As a company that treats its customers right, M/I Homes is dedicated to providing high-quality homes and exceptional service.

Qualifications

Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Pay

N/A

Schedule

N/A

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. The company is committed to attracting, developing, and retaining talent that reflects the customers they serve and the communities where they live and work. M/I Homes is proud to be an Equal Opportunity Employer.