RESIDENTIAL CARE SUPERVISOR/EXPERT
Location: Jonesboro, AR | Anticipated Starting Salary: $43,088.03
About the Role
The Residential Care Supervisor is responsible for overseeing the daily operations of a state-run residential care facility, ensuring the safety, well-being, and development of residents. This role provides leadership to direct care staff, ensures compliance with state and federal regulations, and fosters a supportive and structured living environment. The ideal candidate will possess strong leadership, communication, and problem-solving skills while demonstrating compassion and a commitment to person-centered care.
Assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.
Responsibilities
- Lead, mentor, and supervise direct care staff to ensure the highest standard of resident care.
- Oversee staff schedules, assignments, and performance evaluations to ensure adequate coverage and efficiency.
- Address personnel concerns, facilitate conflict resolution, and support staff in handling challenging situations.
- Ensure residents receive individualized care plans tailored to their medical, social, and emotional needs.
- Monitor residents’ behavior, health, and well-being, coordinating with healthcare professionals and case managers as needed.
- Address resident grievances, provide guidance, and advocate for their rights and needs.
- Maintain compliance with Arkansas state laws, Medicaid requirements, and agency policies regarding residential care services.
- Conduct facility inspections and audits to uphold safety, cleanliness, and operational standards.
- Ensure proper documentation and reporting of incidents, resident progress, and staff activities.
- Provide leadership during emergency situations, behavioral crises, or medical incidents.
- Train staff on de-escalation techniques, crisis response, and intervention strategies.
- Mediate conflicts between residents, staff, and families to maintain a positive and cooperative environment.
Requirements
- At least three years of experience in social services, behavioral health, healthcare, psychology, or a related field.
- Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.
- OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Skills
- Ability to supervise, motivate, and develop staff in a fast-paced environment.
- Experience in staff scheduling, performance evaluation, and personnel management.
- Strong decision-making and problem-solving skills to address operational and resident needs.
- Ability to assess and respond to resident needs with empathy and professionalism.
- Knowledge of mental health care, disability support, and trauma-informed practices.
- Strong commitment to resident advocacy and person-centered service delivery.
- Understanding of Arkansas state laws and federal regulations related to residential care.
- Ability to maintain detailed reports, logs, and documentation in accordance with agency policies.
- Excellent verbal and written communication skills for interacting with staff, residents, and stakeholders.
- Ability to build trusting relationships with residents, families, and team members.
- Ability to effectively respond to emergencies and de-escalate crises.
- Experience in managing challenging behaviors and resolving conflicts professionally.
Pay
Salary Range: $43,088 - $63,770 | Pay Grade: SGS04
Benefits
- Pension
- Maternity leave
- Paid state holidays