Residential Assistant Property Manager

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to employees, partners, quality construction, innovation, sustainability, and customer satisfaction. With offices across North America, we operate in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

About the role

The Residential Assistant Property Manager assists in executing strategic business plans and leading day-to-day operations for an assigned residential building. This role ensures accounting and administrative functions are conducted with precision, provides leadership and coaching to associates, and upholds service and sales standards to exceed customer expectations while achieving financial and operational goals.

Responsibilities

• Manage, create, and maintain monthly A/R duties, including payment processing, "Pre-Month End" and "Accounting Month End" reports.
• Administer and maintain all administrative duties related to A/P, active purchase order system, coding invoices, and submitting them to the Head Office within mandated time frames.
• Oversee, prepare, and carry out legal processes, weekly reporting, rent collection, delinquency management, Notices to Pay Rent or Quit, evictions, collections, COVID-19 moratorium updates, and balanced owed letters.
• Collaborate with the Service Team to track resident service requests, ensure accuracy and satisfaction, and maintain an exquisite tour path.
• Process move-outs and resident final account statements.
• Understand every aspect of the customer experience, offer recommendations, and find solutions.
• Execute a marketing plan and review reporting to ensure effective resource application.
• Create and deliver general notices to residents and vendors.
• Maintain strong communication with residents via email blasts and notices.
• Assist with resolving resident issues, complaints, or special requests/accommodations.
• Create, print, and distribute reports required by the office or service team.
• Create and produce forms, notices, and marketing collaterals as directed.
• Oversee and manage day-to-day duties of Resident Services and Concierge teams.
• Support leasing staff by performing duties of a Leasing Consultant as needed.
• Help plan and host monthly resident functions.
• Ensure the office is clean, organized, and runs smoothly per company policy, including maintaining inventory and ordering supplies.
• Validate all data entry, including prospect, traffic, applications, leases, move-outs, deposits, and closing reports.
• Comply with company policies, safety rules, and all applicable local, state, and federal laws.
• Complete all company-provided training regarding accounting, fair housing, marketing, leasing, and customer service.
• Perform other duties as assigned.

Requirements

• 3 years in Residential Property Management with a proven track record in sales and administrative responsibility.
• High School diploma or GED (College degree preferred).
• Employment history demonstrating property management, sales, marketing, and customer service experience sufficient to manage day-to-day operations.
• Demonstrated ability to read, write, and communicate effectively in English, including comprehending and completing legal documents.
• Proficiency in property management software, preferably Yardi.
• Strong skills in MS Excel, MS Word, MS Outlook, and MS Windows.
• Demonstrates initiative, personal awareness, professionalism, integrity, and confidentiality.

Skills

• Positivity-infused leadership style with strong persuasion and negotiation abilities.
• Proficiency in internet, word processing, spreadsheet, and database management programs.

Benefits

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Free onsite parking or commuting support
• Residential housing discount
• Friends and family rates for hotel properties throughout the company

Pay

$81,000–$85,000 per year

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees must disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.