Residential Aide

FLSA Status: Non-Exempt | Department: Kettys Place | Full-Time | 35 hours/week

About the role

Under the direct supervision of a Shift Supervisor, Residential Aides assist program residents with:

• Development of Activities of Daily Living Skills, including laundry, meal preparation and cleanup, personal hygiene, and maintaining a schedule of activities;
• Maintaining inventory of food and dry goods, as well as maintenance needs;
• Providing clients with an orientation of the facility, services, and personal care items upon arrival;
• Site coverage and security procedures;
• Client care and crisis intervention;
• Providing emergency first aid/CPR assistance;
• Administration of opiate overdose prevention intervention when needed;
• Related duties as assigned.

Responsibilities

Work Performance

• Ensure high-quality service delivery, including participation in monthly departmental meetings and scheduled supervision.
• Meet all training standards and use crisis prevention and intervention skills when needed.
• Ensure 100% of clients have access to services (meals, laundry, toiletries, etc.).
• Maintain inventory of departmental supplies and report maintenance needs.
• Stay informed of and comply with Part 491/900 Regulations, the Callaghan Decree, and all funding source requirements.
• Ensure adherence to the program schedule (e.g., bed signing, dorm inspections, linen exchange, medication monitoring, workshops).
• Maintain working knowledge of all technological systems used by the program and affiliates.
• Foster collaborative relationships with all ANH-affiliated providers.

Reporting and Documentation

• Complete, review, and submit all internal and external reports on time.
• Ensure all work outputs are substantive.
• Complete client orientations within 24 hours of entry.
• Document hospital follow-ups in CARES within one shift.
• Complete incident reports in CARES within one shift of occurrence.
• Use the CARES Waitlist to assign beds appropriately.
• Ensure bed signing is accurate and compliant with DHS policies.
• Use Corrective Action Plans (CAPs) to guide staff performance.

Client Engagement

• Provide excellent customer service to every client.
• Maintain strict confidentiality of client information.
• Follow ANH’s Standards and Code of Conduct.
• Model appropriate behavior for clients.

Time and Attendance

• Adhere to assigned work schedule and minimize unscheduled absences.
• Use time management skills to prioritize and complete tasks efficiently.

Professional Conduct

• Perform duties with professionalism and quality.
• Provide interdepartmental support when needed.
• Follow the Dress Code Policy.
• Serve as a resource to clients and colleagues.
• Maintain open communication with all departments, IVC/HERO, DHS Administration, and community partners.
• Comply with electronic communication policies.

Requirements

• High School Diploma or equivalent.
• F-02 Certificate.
• Food Handler’s Certificate.
• CPR & First Aid certification.
• Overdose Prevention Rescue Training.
• Basic computer skills (MS Office).
• Knowledge of internet and email services.

Physical Demands

This position involves Medium Work, requiring exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently.

• Frequent bending, lifting, reaching, pushing, extended walking, and extended standing.
• Frequent typing.
• Almost never climbing, crouching, or crawling.
• Seldom extended sitting.

Work Environment

• Majority of work is completed in the office/program, with occasional trips to the community/other sites.
• Shift work required (Sun–Thurs: 12am–8am).
• Subject to infectious waste (typical of most patient care/housekeeping positions).
• Subject to inside environmental conditions.

Supervision

This position receives close supervision, with daily oversight of work, day-to-day tasks, methods, and functions.