Resident Tech Assistant

Summary

The Resident Technology Assistant is responsible for supporting and maintaining in-house technology equipment and IT assets at the community level, and for assisting residents with a range of personal technologies, including computers, laptops, tablets, smartphones, printers, smart speakers, and smart home devices.

Essential Functions

• Assist and/or train residents to use technology applications and programs, including, but not limited to, computers, laptops, tablets, smartphones, printers, TVs, remotes, cable boxes, streaming services, smart home devices, etc.
• Explain technology easily in one-on-one, small, and large group situations.
• Support the Resident Technology Committee as needed, including FP innovation projects and coordinating and/or delivering resident technology training and education programs as requested.
• Provide education and awareness to residents on protecting themselves from cybersecurity or telephone scams.
• Make recommendations regarding needed updates or improvements to achieve resident satisfaction.
• Aid the Environmental Services department with general maintenance duties, such as replacing batteries, lightbulbs, and ink cartridges, and other light repair work.
• Record type, frequency, and other tech problems and generate reports to identify areas of resident or staff training.
• Assist other departments in setting up meetings, troubleshooting audio and visual connectivity, and other tech issues.
• Collaborate with Life Enrichment and Human Resources on media projects and employee relations events.

Essential Qualifications

• Vocational/Tech/Trade School in computer operations or 1 year of related work experience
• 1 Year understanding and knowledge about Windows, Apple OS, Apple IOS, Android

Non-Essential Qualifications

• 1 Year working in IT in an assisted living setting

Benefits

• Competitive pay and comprehensive medical, dental and vision plans
• Generous PTO, + Anniversary recognition day
• 403(b) Savings plan, a tax-advantaged retirement account with company matching
• Flexible spending accounts Health savings account
• Employee Assistance Program: Heart Fund
• Learn More Leadership and skills development
• Employee discount programs

Compensation

The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Disclaimer

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.