Resident Specialist

About the role

The Resident Specialist pre-leases/leases homes. The Resident Specialist will assist in ensuring that the needs of the inbound family are met with professionalism and courtesy. He/she will also act as the immediate customer service representative, while introducing the family to the community and creating a positive resident and property management relationship.

Responsibilities

• Primarily responsible for contacting applicants and maintaining the waitlist(s).
• Coordinate with the Partner to ensure that all persons added to the waitlist are held within their respective entitlements.
• Contact families by phone or email to ensure they are aware of their position on the waitlist and answer any questions concerning housing availability.
• Be available to answer any questions residents may have concerning the property and showcase amenities of the potential unit and property to encourage living within the community.
• Responsible for marketing homes to incoming families; become familiar with various floorplans and be educated on the amenities and specialties of the respective property.
• Process and complete all move-in packages prior to the move-in date; under supervision of the Assistant Community Manager, ensure all paperwork is accurate and complete.
• If inbound family is unable to pre-lease, maintain communication with the potential resident and ensure they are educated on the leasing process upon move in.
• During move-in and/or move-out process, conduct inspections of the property and report findings to the Assistant Community Manager.
• Perform other duties as assigned.

Qualifications

• Sales experience and leasing experience a plus.
• 1-2 years Customer Service experience.
• General computer skills.
• High School diploma or GED.
• Valid Driver's License and acceptable driving record.
• All specific certifications required by law.
• Must pass drug test screening.
• Must successfully complete all required courses, classes, and training provided by MMS.

Skills

• Action and results-oriented, enthusiastic.
• Excellent communication and organizational skills.
• Ability to work independently and as a member of a team.
• Ability to work with sensitive information and maintain confidentiality.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Ability to communicate effectively both in writing and verbally.
• Prioritize and manage daily workload to ensure successful and timely completion.
• Ability to follow directives and work with minimum supervision.
• Exercise problem-solving skills.
• Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
• Maintain professional appearance and demeanor.

Working conditions

• Must be able to work 40 hours per week.
• Occasional overtime hours may be required.
• Must be able and eligible to drive a company vehicle for completing resident inspections and visits.

Pay

$16.00 per hour