Resident Services Representative
About the community
Affordable, luxury community is 113 units located in Hewitt, TX 76643.
Summary and Responsibilities
- Serve as the first line of contact for all resident questions, inquiries, and/or complaints.
- Remain calm when residents are frustrated or upset and always look for a win/win solution.
- Ensure company standards are achieved with superior customer service.
- Report to the Property Manager.
What you will need to be successful
- High School diploma or GED.
- 1+ years experience working in multifamily; experienced in Resident Services and/or Leasing; APM experience a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving skills.
- Ability to multitask and prioritize workload.
- Must possess a valid Driver's License.
Working Environment/Physical Demands
This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, periodically walking around the property, etc.). This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.) etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when walking the community.
Pay
Pay starts at $17/hour. Pay may increase depending on experience.
Schedule
Onsite; fulltime; hourly; Monday - Friday; 8:30am - 5:30pm are the typical hours with possible overtime, but not guaranteed.
Benefits
Not specified.
Skills
Not specified.
Benefits
Not specified.