Resident Services Manager II

Summary

As the Resident Services Manager II, you will oversee the smooth operation of our community, ensuring an exceptional experience for our customers, and fostering a strong sense of community. Your responsibilities include prioritizing key areas such as move-in satisfaction, renewal acquisition, and serving as the primary liaison to the Support Services Team. You will also work closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. By creating a warm and inviting environment, organizing resident appreciation events, and maintaining an active and engaging social media presence, you will contribute to building a vibrant community that meets residents' needs today, tomorrow, and every day.

Compensation

Hourly: Starting at $40.63 or $84,510 annually. The full range is $40.63 - $50.78 depending on years of experience, tenure, and location. Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly. Total Starting Annual Compensation Potential $101,412 ($84,510 +$16,902 bonus potential).

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Opportunities for growth—we invest in our team’s development.

Role Expectations

• Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
• Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
• Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
• Working knowledge of property management and prop-tech systems.

Qualifications

• Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills.
• Undergraduate degree is preferred.
• Three years related experience and/or training; or equivalent combination of education and experience.
• Experience working in a multifamily environment and/or property management operations.
• Knowledge of Funnel CRM preferred.
• Knowledge of Microsoft Office 365 required.
• Transferable apartment industry sales related experience preferred.