Resident Services Manager
About the role
Position at Mac Properties Mac Properties is dedicated to building vibrant, connected communities where residents feel truly at home. With a portfolio rooted in historic preservation, thoughtful design, and exceptional service, we take pride in creating spaces that enrich city living. Our teams are passionate about delivering a standout resident experience through innovation, hospitality, and a deep commitment to our neighborhoods. At Mac, we don’t just manage properties—we help shape the places people love to live. The Resident Service Manager supervises Resident Service Associates to ensure customer service excellence by guiding day-to-day interactions, setting service expectations, and promoting consistent, proactive support for residents. This role acts as the heartbeat of the resident experience, ensuring the team is equipped to resolve issues, communicate effectively, and uphold Mac’s commitment to quality living. If creating exceptional resident experiences is your superpower, this role might be your next home! You’ll lead a dynamic Resident Service team, keep operations running smoothly, and help shape the warm, welcoming vibe our communities are known for. Come make a meaningful impact—one resident interaction at a time!
Responsibilities
- Supervises resident communications, including calls and emails, to ensure customer service and pre-leasing activities are consistent with the Mac brand.
- Oversee the move-in process: inspecting apartments, testing keys, scheduling move-in appointments, contacting new resident prior to move-in to prepare them, scheduling freight elevators,