Resident Services Coordinator - LVN

Responsibilities

• Supports all aspects of the day-to-day healthcare operation of the assisted living and memory care community.
• Affords support to management and oversight of business systems such as CarePredict, Eldermark (EHR/EMR), OnShift, Paycor, and McKesson-Orbits.
• Affords support to incident reporting and investigations as directed.
• Assumes duties and responsibilities as directed by the Healthcare Director in his/her absence.
• Interfaces daily with residents and responsible for physical, emotional, and mental well-being of residents.
• Interfaces with families, reporting any problems, illnesses, or other concerns as directed.
• Interfaces with doctors, home-health care, and any other agencies or individuals who have contact with the residents as directed.
• Always ensures the safety and well-being of all residents.
• Handles questions and concerns regarding healthcare operation.
• Affords assistance to residents and families with questions and concerns regarding non-healthcare related operations and communicates with appropriate department manager.
• Supports labor and supply budget management.
• Responsible for management of the AL schedules, hours and overtime.
• Responsible for ensuring AL staffing is up to date on OnShift.
• Participates in on call rotation with HCD and MCD.
• Interface with pharmacy/family to ensure orders are accurate.
• Affords assistance to Healthcare Director with all AL admissions.
• New hire training and orientation – ensures process is finalized and coordinates duties effectively according to the company procedures.
• Coordinates annual and monthly self-medication assessments with Healthcare Director.
• Coordinates annual assessments and service plans with Healthcare Director.
• Participates in special job-related assignments as may be requested by the Healthcare Director.

Requirements

• Maintains current nursing license in Texas.
• Knowledge and expertise in specific service areas for the community.
• Understanding of financial parameters, budget creation, and management.
• Ability to effectively address and resolve both employee, resident and family concerns.
• Superior customer relations skills.
• Exhibits an energetic demeanor with a caring, compassionate attitude.
• Ability to effectively read, write and communicate in English.
• Possesses sound organizational and time management skills.
• Possesses good judgment, problem solving and decision-making skills.
• Ability to utilize the computer and related software programs.