Resident Services Coordinator I-91331 (Las Flores)

About the role

TELACU Residential Management, Inc. (TRM) seeks a Resident Services Coordinator (RSC I) to provide supportive service to elderly and physically challenged residents living at TRM housing communities. This role involves assessing and identifying resident needs, implementing health-driven aging plans, managing the 504 reasonable accommodation process, and supporting residents to safely age in place.

Responsibilities

• Serves as resident advocate when an issue arises affecting their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents' needs and manages the process to ensure timeliness of completion.
• Prepares a Supportive Services Plan, including activities and services that facilitate safely aging in place, ongoing benefits, and evidence-based programming.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident's needs with self-disclosed care needs, updating support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community, educates residents about community programs and resources, and makes appropriate referrals to service providers on behalf of residents.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Liaises with community, creates awareness of the resident services program, and develops partnerships to support residents.
• Supports and coordinates care for discharged residents as they transition back to their apartments.
• Develops networks with family and friends to support residents.
• Facilitates language services to residents with limited English proficiency via approved company translation services.
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• Maintains regulatory and lease agreement requirements, ensuring residents understand annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/modification requests/orders.
• Timely submission of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Maintains necessary data using AASC Online; case management, progress updates, including interactions, program participation, and sentinel events (falls, emergency department visits).
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
• Responds to calls and/or after hours or weekend needs by the assigned housing community.

Requirements

• Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling or equivalent combination of education and experience.
• Bilingual English/Spanish preferred.
• Ability to advocate, organize, and problem-solve.
• Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbally and written communications.
• Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
• Disciplined to be self-starter, work independently, and be part of a team.
• Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
• Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
• Experience working with older adults and special need individuals.
• Knowledge of program and services to support the elderly and special needs population.
• Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Familiarity and understanding of working with individuals with mental health needs.
• Strong verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiar with AASC Online and HUD provided Software.
• Valid California Driver’s License, proof of current vehicle insurance, and driving record meeting TELACU Industries insurer’s criteria.

Qualifications

• Constantly (6-8 hours per day): Sitting, Using hands to finger, handle or feel (computer operation)
• Occasionally (up to 3 hours per day): Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting up to 20 lbs.
• Work Environment & Exposures: Occasional exposure to fumes or airborne particles, vibration and loud noise levels, varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working, exposure to cleaning solutions of home strength, exposure to industrial strength solutions for pest control, paints or solvents, occasional exposure to biohazards such as blood borne pathogens, sewage, building waste.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• AASC Online
• HUD provided Software

Benefits

TELACU offers a competitive benefits package including medical health coverage options, dental coverage options, vision PPO insurance option, Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care, 401(k) Retirement Plan with generous employer match, Colonial Voluntary Supplemental Insurance Options, Paid Time Off for Vacation, Sick and Holidays, and more.