Resident Service Specialist - Luxury Apartment Community

About the role

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at our luxury apartment community located in Menifee, CA. The ideal candidate thrives on crafting an amazing customer experience and providing satisfying solutions to customers.

Responsibilities

• Move-In Coordination: Ensure each new resident has a move-in orientation conducted by appointment. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.
• OneSite Responsibilities: Scan all required move-in documents into OneSite. Oversee Pending Tasks.
• Customer Service Administration: Guide walk-in traffic and minimize the wait time. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. Organize incoming packages systematically and distribute as needed. Utilize CRM to effectively manage resident relations, service requests and resident communications.
• Property Condition Oversight: Walk through the move-in ready apartment to ensure they meet standards prior to orientation. Walk through all amenities daily to ensure they are stocked and in good condition. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. Provide superior customer service to internal and external customers.
• Back-Up Coverage: Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. Complete market summary and comp reports as directed.

Requirements

Essential Job Functions include Move-In Coordination, OneSite Responsibilities, Customer Service Administration, Property Condition Oversight, and Back-Up Coverage.

Qualifications

Experience, Knowledge And Skills include Multi-family and/or hospitality operations experience, Experience working in an office setting, Customer service experience. Education includes a high school diploma or equivalent, and an associate degree in business administration or equivalent is preferred.

Skills

Skills include Customer Service, Property Management, Office Operations, and Multi-Family Experience.

Benefits

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence. Benefits Offered include Medical, Dental, Vision Plans, Medical Flexible Spending Account, Dependent Care Spending Account, Lifestyle Spending Account, Supplemental Term Life Insurance, Voluntary Cancer Insurance, Supplemental Short-Term Disability Insurance / AD&D Insurance, Voluntary Long Term Care Insurance, 401(k) Plan with company match.

Pay

Hourly Range: $27/hr. – $30/hr., depends on experience.

Schedule

Not specified.