Resident Service Engineer - Chicago, IL (Weekday Nights)

About the role

Packsize is redefining the way businesses and their customers use and experience packaging. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Responsibilities

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Working cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Installing Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsive and productive communication with Packsize and customer’s personnel
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Machine Operation: Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine

Requirements

A customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred

Qualifications

Clear communication skills
Physical ability to move objects weighing up to 50 lbs
Ability to work in a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within a production facility, warehouse, or manufacturing environment
Ability to work within