Resident Relations Specialist - Swing Shift

Job Overview

Responsibilities

Requirements

Qualifications

Skills

Benefits

Pay

Schedule

The Resident Relations Specialist - Swing Shift supports the General Manager (“GM”) and/or the Resident Relations Supervisor/Resident Relations Lead by providing exceptional, responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community.

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Buildinglink when received and signed for when picked up.
• Maintains a list of residents needing special assistance in case of an emergency and is an active member on the emergency response team.
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Maintains fresh organized workstations with necessary supplies throughout shift as well as administers the cleanliness of the building’s entrance and lobby.
• Maintains current vendor information to accommodate all resident requests.
• Completes daily tasks and projects assigned by supervisor and Director of Operations including, but not limited to, newspaper delivery, package audit and daily task page completion.

Qualifications

• A high school diploma or equivalency is required.
• College level courses in business or hospitality are preferred.
• Will possess past Resident Services, Customer Service and/or Hospitality experience.
• Is highly organized and detailed oriented with a “can do” team player attitude.
• Has excellent communication and customer service skills and is administratively strong.
• Is proficient in MS Office with the willingness and ability to learn company internal software.
• Able to multitask while working at times under pressure and in a diverse environment.
• Must be passionate about providing our residents exemplary customer service at all times.
• Ensures uniform and personal appearance are clean and professional at all time while maintaining a pleasant demeanor.
• Demonstrates consistent effective written, verbal and listening communication skills.
• Demonstrates problem-solving abilities independently and responsibly.
• Has the ability to quickly adapt to change both in client needs and policies and procedures which have been implemented by management and the HOA Board of Directors.
• Able to work independently and as a team and prioritizes daily workload efficiently and professionally.
• Receptive to receiving constructive feedback regarding personal performance for professional development.
• Must work effectively with co-workers, residents and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address’ problems and issues constructively to find mutually acceptable and practical business solution; address’ others by name, title or other respectful identifier.