Resident Relations Manager

About the role

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Westrock Residences residential apartment community in Hartland, WI. You will help lead the successful operations of the community. Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.

Responsibilities

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily
• Drive leasing success from first contact to move-in by responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals
• Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking, all while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations
• Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

Qualifications

• Brings 2+ years of apartment leasing experience with a solid foundation in resident relations and property financials including rent collection, payment processing, and account management
• Can work a flexible schedule — including weekends, evenings, and holidays — because great service doesn't clock out at 5
• Comfortable balancing desk work with being on your feet — touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day

Pay

$22.00 – $24.00 per hour, with additional earning potential through position-specific performance incentives.

Benefits

• Career growth with tools, training, and opportunities for long-term growth, including paid professional memberships, certifications, and tuition reimbursement
• Mental health and wellness support including 8 free counseling sessions per year and access to additional wellness resources
• Generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months
• Community and connection through gatherings, lunches, events, volunteer opportunities, and a vibrant social culture
• Culture of belonging through the Continental IDEA initiative and Business Resource Groups
• On-site living with a discount on our apartments
• Performance incentives including additional earning potential on new leases and renewals, quarterly and year-end bonuses based on community performance
• Comprehensive benefits package including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance
• 6 weeks paid parental leave and family-forming & fertility resources (up to 12 weeks leave for birth mothers)