Resident Occupancy Specialist

About the role

The Resident Specialist will provide a superior level of customer service to residents, guests, and team members at the property site. This role involves showing and leasing apartments, assisting in the moving process, and providing administrative support to the Community and/or Services Maintenance Manager for various property-related tasks. The position requires adherence to the company’s Mission Statement and ensures the site complies with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred. This position requires five days a week in-office.

Responsibilities

• Answer or return all calls promptly with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns, and comments, and refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and build trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage the rental payment process.
• Prepare recertification and lease renewals, and enter data into the tracking system.
• Contribute to the cleanliness and curb appeal of the community on an ongoing basis.
• Conduct market surveys and shop competitive communities.
• Perform general clerical duties: photocopying, faxing, mailing, filing, signing for and distributing packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking, and office keys.
• Code and process invoices and research discrepancies as needed.

Requirements

• High school graduate or GED equivalent.
• Customer service experience in Property, Hotel, or Retail, or Sales.
• 1+ year of experience and proficiency with Microsoft Office.
• Experience with industry software such as Yardi is a plus.

Skills

• Excellent customer service, verbal, and written communication (English language) skills.
• Ability to type at least 35 WPM.
• Demonstrated ability to learn and operate office systems including telephone, copier, and computer systems.
• Proficiency with Microsoft Office including Word, Excel, and MS Outlook.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

Pay

$20-22/hour